The customer service with this company needs to be completely revamped. The agents are rude over the phone when you call to get some answers about your account. The company changes the rules or policies on you without your notice and the charge you for things that can not be surely provided such as parking spaces. I had a huge problem with mice and roaches in my apartment I also was trying to pay off my balance and was meet with rude people with no people skills. I read the reviews and thought that it would be okay but the rudeness for there customers is unreal. Never rent here they are only nice to you to get you in then they are all rude and nasty afterwards.