Took over 1 month to fix an issue that affected habitability of apartment. Then tried to make us pay that month in full when it is the law that we are to be given a discount. He would not even discuss it with us, he berated us and threatened to take us to court. This is the only time we ever directly spoke to him. Every other time it was his assistant Ashley, who, quite frankly, I do not find to be very intelligent or helpful. Also he is ableist, check his public Facebook profile. Bad dude.
The apartment was cheap and the property was poorly managed and many things were falling apart the entire time. I only ever spoke to Bill's assistant Ashley who frequently misinformed me on the terms of my lease and did not take the time to read the emails in a chain that would explain the situation. Ashley was also rude over text? I didn't have a lot of options when I moved in so I understand that's why people live in his properties, but I would not recommend them to anyone with options.
Do not sign a lease w/ this landlord under any circumstances. He will not uphold his end of the terms and will resort to borderline illegal intimidation tactics (e.g. suggesting he can change the locks to your apartment without due cause) if he decides he doesn’t like you. He becomes exceptionally angry when asked to make his properties habitable, and his behavior is extremely unpredictable. William Ross should not have access to anyone’s living space. I felt very unsafe knowing he had a key.
William H Ross III is without question the worst landlord I have ever had to deal with. Rude, unresponsive, and a slumlord. Unprofessional in the extreme. It is people like him that give landlords a bad name. I would never recommend any property associated with him to anyone. If he ever reads this, I would like him to know that he is a disgrace and that his children would be ashamed of him if they were told how he treats his tenants. DO NOT RENT FROM WILLIAM ROSS III UNDER ANY CIRCUMSTANCES.
I followed up about my broken fridge and my landlord claimed it wasn't an issue because it was cold out. He said he would order a new one but didn't know how long that would take. That would make the home uninhabitable. He then threatened to raise my rent because he didn't like my attitude.
Took a month to get the dryer fix. Dryer broke and dish washer broke. There was a carbon monoxide leak as well as a large gas leak. Part of the house is just above earth. The insulation is poor and the windows are incredibly drafty. Land lord was rude and never fixed the dry wall after the roof leaked.
Roof has been leaking in some spot for the entire two years living here. The most recent spot has been getting worse and worse over the last month, but the landlord’s associates just tell me to call a roofer. When i do, the roofer either doesn’t show up or just patches the roof, which does nothing. I have asked multiple times to speak on the phone with the landlord and he refuses. He the. said if I didn’t like it he could just cancel the lease.
Horrible landlord. I rented from him a few years ago. He seemed like a nice guy and the apartment seemed decent for price. I had plumbing issues a few months into the lease. He would not answer my calls or emails until I mentioned escrow. Suddenly he fixed the plumbing but not water damage that resulted in multiple months of leaks. It was a hassle to get the security deposit back. You basically have to blow him up and threaten small claims court. He will use anything he can to take your money. If you are renting from him, make sure you know your rights as a tenant. He can’t take $150 for “painting the walls” if you take photos before you move in and after. Document everything.
Having lived in more than 10 apartments around the Philadelphia area, I have never had a landlord as friendly, attentive, and professional as William H Ross. Taking a look at some of the other reviews here, I have a very hard time believing that they are talking about the same person. I have recommended this landlord to numerous friends of mine and continue to do so. His business is absolutely an asset to the community. William H Ross's homes are beautiful and well-maintained. He has a big, full-time team of carpenters, plumbers, electricians, and others who are always on the clock for him somewhere in the neighborhood and are available at a moment's notice to stop by and take a look at whatever needs attention. During my time as tenant, I met plumbers, exterminators, and handymen, all of whom were professional, trustworthy, and communicative. For the full two years I rented from this company, my emails were always answered within a few hours, and my texts were answered in an hour or less. Never have I had such responsive service as thru this rental company. William's apartments are known for their historical character, and he clearly does a lot to ensure that the fixtures and finishes remain historically accurate when possible. My apartment had amazing crown molding, a stained glass transom window, original wood floors, window box, and a clawfoot tub, among other lovely details. I could see an apartment of this caliber in Center City renting for $2k/mo or more, but my rent was only $750. It was so refreshing to me to find a landlord who cares about preserving s historic home's original character, as it is increasingly common to see historic homes in this neighborhood that become "hack jobs" with all the original details torn out to save money. It's clear that William and his team understand and appreciate architecture and history and care about preserving the beauty of the past--even if that means waiting an extra week on a sink fixture because it's got a weird fit to it (yes this happened to me, but it was fine and I loved the sink.) All in all, being a tenant with William H Ross was the greatest tenant experience that I had in my 12 years of living and renting in Philadelphia. I ultimately moved out when I relocated out of state, but if I ever return to Philly I will definitely contact William H Ross to inquire about their available properties before beginning the iffy Craigslist house search. His team really are gems and I feel so fortunate to have come across them. All I can say about the negative reviews here is, if your security deposit was kept by a group that is this professional and with this level of service and care, you'd better be happy these guys can't write a review about you and post it publicly--I'm sure I would love to read it.
I lived in Mr. Ross' apartment unit from 2008-2011, and it was a wonderful experience. Before I moved in, I noticed that there was not a dishwasher, and he stated that he would install one before I moved in (which he did). Mr. Ross was always reliable and responded immediately when a repair was needed. He allowed my pet without requiring a pet fee, and he had his contractors regularly mow the yard and plow/shovel snow when it snowed. Mr. Ross knew that I was a graduate student, and I asked him to help install my AC window unit. He contacted one of his contractors to assist with the window unit installation (free of charge). I resided in his unit for 3 years and he never increased the rent, unlike other landlords in Philadelphia. He knew that I always paid my rent on time and in advance. I lived in his unit while attending grad school, and had to leave Philadelphia sooner than expected after graduation due to a family matter and he was more than accommodating and did not require the 30 day notice to vacate. I did receive the full security deposit after I moved out. The majority of Mr. Ross' properties are in a certain area and he is helping to improve the Germantown & East Falls areas of Philly. The house I lived in had character, was cozy, spacious and I was a member of the community. Mr. Ross is very smart, personable, gets to know his tenants and is never too busy for a chat!
I have rented from Mr. Ross since 2012. He has always been professional, responsive, and very reasonable to any requests I have ever had. I have lived in 3 of his apartments over the years. He has an impressive inventory of places in the East Falls/Germantown areas of Philadelphia, makes it easy to find what is right for you. The homes are mostly older, with the historic charm that Philadelphia has to offer. This can come with some pests (this is the city, duh) and problems that older properties sometimes have. We have had minor issues with plumbing, mice, etc. but we’re always able to get someone out within 24 hours, even on the weekends. I once locked myself out on a Saturday and someone came by within the hour! He also has given us the improvements we have asked for, without any push back. He installed a garbage disposal for us and updated our washer/dryer. He allows pets of all kinds and never had issues with the security deposit. We have lived in our current property for 6 years and HE HAS NEVER RAISED OUR RENT OR CHARGED US A LATE FEE. And we’re honestly not great at paying on time. He really is the best kind of landlord, available when you need him, but stays out of your hair and does not over charge. I previously had issues renting from slumlords in the area. And I refuse to rent from the a**hole developers that are ruining our city and charging exorbitant prices, pulling our communities apart. Mr. Ross is a cut above. He’s an eccentric guy and very charming and smart, and cares about his properties and the neighborhood. I recommend him as a landlord to everyone I know.
William Ross and Associates are not only highly unprofessional but their activities are also illegal. First off, he does not respond to any requests to fix major appliances in the place. He also has shown up unannounced on multiple occasions without any notice. He also placed his bare feet on my bed in attempt to fix my window that was not installed correctly. In addition, he broke many aspects of our lease agreement and did not tell us renters UNTIL THE WEEK OF MOVING that they had found someone to lease our apartment, even though they knew weeks prior. He also charged unreasonable fees for moving out and would not give back our security deposit in full despite us following moving out protocols and after many failed attempts of reaching out for an explanation. This business should be cited as frauds not only after my experiences with him, but from hearing others as well. I hope that more people become aware of his illegal business practices and stay away from renting with him, no matter how much you like the property.
Horrific experience living in one of his properties, the house was severely in need of renovating and had been noticeably run down. He refused to fix any appliances we needed and essentially stole a large portion of our security deposit claiming we had scuffed the floors of the house, when in fact they had already been in horrible condition when we moved in. This man is nothing short of a scam artist and should be avoided at all costs, you will highly regret living in any of his properties and will regret the fact that you have to pay scum like him on a monthly basis
I'll come back and post photos at a later date but in the meantime, I strongly strongly recommend staying away from this individual as a landlord. WH Ross was actually my landlord, but I've never met him(he never replies to my emails and won't speak with me on the phone) but if you want to get an idea of him, try googling him or looking him up on facebook. he likes to make racist comments on the neighborhood groups, Long story short - William Ross's negligence on a leak literally almost killed my roommate and I, and we will likely have health issues for the rest of our lives because of it. I can't even count how many blatantly illegal things this man thinks he can do as a landlord (like writing discriminating names in an email). He's famous in the neighborhood for being a complete jerk. Ask anyone in town. STAY AWAY. Someone is going to get killed by his negligence, and he has made it clear that he could care less.
Do not lease with William Ross. Anytime I dealt with him directly, he was not only rude to me he was extremely rude to the people working for him. The furnace was constantly broken and was not fixed by the time I left. The time/effort it took to get any maintenance request completed was extraordinary. He also nickel and dimes you to death just to get your security deposit back. I strongly urge you to not rent from him.
Horrible living experience. Things go wrong one after the other. Landlord is totally shady and shameless. Maintenance is either non existent or terrible. Literal health hazards. Pay $10 and get a background check from T.U.R.N. and see the negative rating for yourself. Read all the small claims cases he has faced and the code violations on many properties at Data.Philly.com or Phila.gov property search. Do your research and look elsewhere.
I have lived in my rental home since 2017, there was a checklist of items that were done prior to me moving in to my 2-bedroom home. In the time that I have been here there has only been an issue with a few mice which has been taken care off. But overall, Mr. Ross is an outstanding landlord/rental manager. If I have any issues, I send an email which I receive a response almost immediately, and the issue will be taken care of within 24 hours or in the same day. His properties are well maintained, and Mr. Ross and his staff are a group of well-caring individuals who overall ensure that their tenants are comfortable and safe in their homes or apartments.
Overall the experience renting through William Ross III is fine, but service requests can go months without a response and need consistent follow up on the part of the tenant to get taken care of. Ross has told neighbors that his tenants receive more attention the higher their rent is. Unsure if this is common, but regardless maybe it's not a good idea to tell people.