Let me list everything that happened. Walnut realty scheduled the previous tenant move out the day before we moved in but also scheduled construction to be done on the day of move in! The workers were not told we were moving in and were hesitant to allow us to leave our belongings there. We were told finally we could but that we could not stay on site. What they didn't tell us is that they were also changing the locks. It would be several days before we could get a hold of walnut realty to get keys to our own apartment. When allowed back in we observed the "emergency construction crew" that was paid overtime to work "with all haste" was two guys in a broken down white van and their young cousin. They were trying to replace carpet, demo a wall, paint, repair plumbing, redo electrical work all on the days we were to be first moving in and setting up. They spilled sewage from a septic pump on the floor, bypassed an electrical meter with a raw strip of aluminum between the contacts, installed the wrong kind of septic pump (had to be told it was a septic pit and they couldn't install a sump pump), improperly set the water heater temp, forgot to cut whole in the carpet to put the HVAC grilles back in, left holes in the walls... the list goes on. Walnut realty was completely unresponsive during this time, they would not answer phone calls, emails, and were not present in their office during their stated office hours despite us essentially camping at their door. Any and all instances of problems went like this with any question against their procedures being met with immediate threats and insults. This is a company that mostly deals with college students and gets by with bullying them into submission. They know college kids don't have the time, money or knowledge to fight them on their multitude of code violations, poor service, or half measure repairs. Avoid dealing with them at all costs!
I had signed a lease to move into a brand new apartment complex with Walnut Realty Group. The showing went great and I loved the place. After signing the lease, I read all of these negative reviews about Walnut Realty Group, and honestly was like 'what have I done?!' --- I tried to stay positive and give WRG the benefit of the doubt and hoped everything would be fine with my lease. But of course like everyone else I was wrong. Fast forward to the week I am supposed to move in: our landlord tells me that they do not have the building permits and that move in can be pushed back to up to 21 days "worst case scenario"... I am expecting move in that week and my current lease was ending. I had no place to stay and no other options. I chose to back out of that lease with WRG. I found a new place within 24 hours, signed a completely new lease with a great company (highly responsive in comparison to WRG's 48-72 hour response window). It was not even worth trying to work something out, because in the end it just seems they are just trying to make a profit and actually do not care about the people staying at their properties. Trust these other reviews, I tried to give WRG a chance and ended up stuck in a similar situation to all of these poor souls below.
Superb service, Walnut Reality is everything I could ask for. I could not be more content with the place that I call my home.
We were the unfortunate victims of Walnut Realty without our say. We moved into a brand new building with a wonderful company. They sold the building to the Devil a month in. We were not notified of the switch in companies and were not given contact information phone or email to contact them. One day later on the 2nd we received a letter on our door saying they were going to call the police and have us evicted if we did not pay our rent by 9pm with a 100 dollar late fee EACH (I had 6 roommates). They STILL did not provide us with a number, an email, or a way for us to even know who were were paying our rent to. Eventually we got a nasty email from Libby telling us how unprofessional we were and that if we were not careful and pay our rent ASAP they would kick us out right away. We paid our rent that day and things got much worse from there. For months we called them trying to get the electricity put in our name, however they don't answer any emails or phone calls and when the phone is answered the person told us they were a third party answering company and don't know a single thing about Walnut, they just relay messages (THAT NEVER GET ANSWERED). Finally in January the lights in our STEEP FOUR STORY hallway to our front door went out and it was pitch black. We couldn't get a hold of anyone to do anything about it. A week the power in our house was shut off too. We were without power for two days before they emailed us with the account registration number we needed to put the bill in our name (because it was a brand new building). On top of all of this any time our appliances went out they never came to fix them, we got bed bugs two days after moving in and had to take care of extermination ourselves. We had a ridiculous number of ants and flies they wouldn't do anything about, our air conditioning went out for two weeks during the 110+ degree heat wave (records for the city). They would also enter at any time during the day without any notice and one time we printed out the lease and showed them at the door that we require 24 hr notice and would not let them in, the guy literally SHOVED THE DOOR OPEN AND SLAMMED IT INTO MY ROOMMATE TO GET IN THE HOUSE. We asked for his name so that we could report the incident and he said he doesn't even work for the company that hes just one of the employee's brothers. When the viewing party asked us what we liked/didn't like about the apartment we were honest and told them everything they have put us through. The realtor came back twenty minutes later and verbally threatened us to stop spreading slander about them or they would sue us. They sold the apartment to someone else three days before we moved out and when we moved out they took our entire $3,000 security deposit to pay for the PECO bill that WE ALREADY PAID FOR AND HAD PROOF FROM A PECO representative that we did. It took a year of going back and forth between them not answering us and this new company saying they don't have our money and a lawsuit to win our money back. LIVE ON THE STREET BEFORE YOU LIVE WITH WALNUT. You will be more safe, comfortable, and respected there.
Weirdly, 3 days before the lease ended, it was taken over by another company who ended up not returning the security deposit. When we questioned Walnut- who we signed the lease with-they said they couldn't do anything about it. Interesting arrangement between the two companies. Another issue was the heating system went in the middle of winter. Their response time was horrendous and Libby is one of the most unprofessional people we have ever encountered. Be prepared for nasty emails.
I've lived at a lot of apts in North Philly area and none compare to WRG. Matt Leary was super helpful and made everything so easy for me while living there
I Stayed in Walnut realty apartments in Philly for 3 months. Well less than 3 because I got kicked out early so they could have the next people move in, during the last week, the agents kept coming into my house without notice and showing other people my apartment. They even came while I wasn't around once and left the door open. They over charged me for my stay and kept 100% of my security deposit. At first I was patient but its been over 1 year and I never received it back. They stopped responding to my emails and calls about my deposit. DO NOT trust anyone that works for them, they are as sleezy as it gets. Especially Josh and the one of the guys whos name I forget but he was asian. They do not care about anyone , this place needs to be shut down...again!. I have been patient enough but now I will be reporting this to authorities.
Walnut Realty is the reason I am stressed out. I could write a novel explaining all the reasons that they are the worst company to exist. I'll list a few. Our washing machine broke the 2nd week we were there, they said they came and fixed it (they never did) and then said since it was broken again that we had to pay to replace it because it was obviously our fault. When we moved in, the apartment was a mess. There were buckets everywhere, everything was disgusting, nothing was cleaned. We had to bleach the fridge because there were dead bugs in it and we had to bleach the entire bathroom because everything was covered in mold. Doors were off hinges, the toilet didn't have a knob and fixtures were ripped out of the walls. The blinds were broken and there was paint all over the floor. This place was the absolute worst. Libby is the spawn of Satan and I know this entire company crawled out of the depths of the underworld. They refused to take photos documenting the issues with the apartment when we moved in and then they tried to keep our entire security deposit and then charge us more for damages. Damages that were there when we moved in. Thankfully they didn't send the request for it until the 31st day after moving out, so we threatened to take them to court since they have to send any reasons for keeping your security deposit within 30 days of moving out. I HATE WALNUT REALTY
I read these terrible reviews before I rented a property with Walnut because I thought "hmm I'm moving into one of there new places, so I'm sure they have made changes to satisfy these complaints" but I was DEAD F**KING WRONG. This company only wants your money and will lie, cheat, deceive, not respond and be just plain rude to you so they get it. My roommate and I gave them a security deposit in June and they told us the new apartment would be done by October, but once they had our money they ceased all communication with us. I sent them around 50 emails and 100 phone calls throughout September (no exaggeration) to try and get someone to tell me if the apartment would be done on time. They outsource all communication to third party companies so every call was answered with "they just stepped away can I take a message" and then I would never get a response. Then HERE IS WHERE SH*T HITS THE FAN BECAUSE 1 week before we were supposed to move in I get an email saying that the apartment will not be done in time. ARE YOU F**KING KIDDING ME WALNUT REALTY??? WHERE AM I SUPPOSED TO F**KING LIVE?. THEY DIDN'T EVEN BOTHER TO TAKE ME OUT TO DINNER BEFORE THEY DECIDED TO F**K ME AND MY ROOMMATE. If I was in a room with Hitler, Bin Laden and the Walnut Realty CEO and I had a gun with 2 bullets I would shoot the CEO twice. The story gets better as I ended up finding a new better place to live, but now I need to get my money back from the worst company in the world. It took 50 more calls and threatening to get lawyers involved when they finally contacted me and gave me my money back. THAT'S MY STORY SO MY ADVICE IS TO TAKE THESE REVIEWS SERIOUSLY AND STAY AWAY FROM WALNUT REALTY. I WISH I COULD DO MORE TO HARM THIS COMPANY THAN JUST WRITE A TERRIBLE REVIEW. IF YOU ARE A LAWYER PLEASE SUE THIS COMPANY FOR ALL THEY ARE WORTH AND THE DAMAGE THEY HAVE CAUSED TO COUNTLESS PEOPLE.
Walnut Realty Group is hands down the worst place I have and will ever reside. Absolute scammers. Previous tenants were evicted due to illegal zoning laws so they were in a rush to get new tenants in; which I didnt find out till weeks after by neighbors. Upon signing my lease I was told that the place would be ready to be move in at the move in date. I was lied to. The place was filthy with moldy fridge, marks on walls, and stains on the carpet since no housekeeper/cleaners was in there previously to clean the place and paint the walls from the previous evicted tenants. I ended up not being able to move in till a few days later because of the cleaning, and all my belongings had to be placed in an insecure place. To top that off, while residing there, they have the audacity to enter your place whenever they please without giving you any sort of notice. MY GIRLFRIEND WAS SHOWERING AND THEY LITERALLY ENTERED THE PLACE AND PRACTICALLY CAUGHT HER NAKED. Ladies, imagine thinking you are in the safety of your home, coming out of the shower only to find a stranger you have never met before in your living room. My girlfriend is now traumatized going forward. To top that off they are not giving me back my security deposit even though we left the place cleaner than it originally was.... Please do not ever reside here regardless of anything...
Absolute pieces of s**t. i hope them and their whole family and anyone associated with these pricks burn in h**l. they have no zoning permits on any of their houses and f**k over people constatant. They all deserve to be burned at stake and thrown in the river. f**k walnut do not ever deal with them and if you have to spit on them for me and everyone whos ever had to deal with these abusive f**ks. they literally send abusive emails to their tenents
Do not even think of living in a building managed by Walnut Realty Group. I ALMOST made the mistake of living in a building managed by them. First of all, they told me that the building would be ready by the 1st of July. I signed a lease saying that I could move in July 1 and live there until June 31st next year. I get an email on the 27th of June saying I can't move in on the 1st. But I have no plans because I thought the building would be ready. Was in hotels and living with friends while figuring something out because they said we could move in on the 6th of July. Then the 6th came, and we couldn't move in until the 12th. Then the 12th came and I went to see the property and a watchguard told me that there were no appliances. NO ELECTRICITY ON AND NO APPLIANCES 12 DAYS AFTER MOVE IN. Then they emailed and said August 1st move in. I eventually got sick of it and went to sign another lease for immediate move in. Got deposit back directly from the developer of the building because for 15 days, nobody at Walnut Realty Group responded to emails or phone calls. Mailbox is always full. Or if they did answer, they would say the right person to speak to is not at his or her desk. That person is NEVER at the desk!!! The front desk minions refuse to let you speak to any manager and will laugh at you for calling. Yes, actually laugh and then hang up on you. July 26th I mistakenly get an email saying that August first move-in will be delayed for those who are living in that building. Jesus Christ.
The worst possible experience I've had with a property management experience. Can't manage a building if their lives depended on it. Scam artists. Will gladly steal your money and then try to incentivize you to stay.
There was a security system in the wall, but WALNUT REALTY would not give us the code to engage it or shut it off . They charge reoccurring fees for their disorganization, do not respond to emails or reply to property management issues. They walk in at all times unannounced and have made it easy by installing code locks. They offer the code to anyone and everyone. Terrible management company and I would imagine a horrible real estate office.
I have no words. Don't give them your money, you have a better chance on finding something on craigslist.
They said they installed a key pad for our safety, we do not feel safe. Sometimes the key pad does not work - they didn't give us extra keys for if that happens. We have a security system but they didn't tell us how they work or how to use them. They give out tours of the house without a 24hr notice, they walk in and out as they please. Once maintenance came by unannounced during fall break without reason when asked. He didn't even knock or rang the doorbell. He just walked right in. Always email them because it is the only way to contact them, no answer or if answered maybe a month later. Also, everyone is getting evicted because they don't have a license for anything but currently still taking our rent money until eviction day happens.
Walnut takes your money, charges late fees because they "lost" your rent payments. Promised to put a security door on the apartment when we were touring but when we left the deposit and the door was supposed to be installed, it never was. Libby was so rude on the phone, literally hung up on me because she did not want to fix any problems. You need to RUN from this company. Do your homework, read the reviews. All of their tenants could be taking this company to court for violations.
Please just do yourself a favor and not live here. I'm actually taken back that their overall rating is above a 1.0 I just found out we haven't had an a/c / heat filter this entire time. My girlfriend coughs uncontrollably whenever she comes over and when the heat is on I actually cannot breathe and have to open a window. This place is a death trap and they actually wouldn't care if someone died on their watch. Just do yourself a favor and rent else where... There was also a moment when the main hallway did not have any electricity and my roommate fell down a flight of stairs. Mind you, we live on the third floor.... And oh when I brought it to their attention - they installed battery operated cheap-o lights at THE BOTTOM OF THE STAIRS LIKE IT WOULD ACTUALLY PROVIDE LIGHT TO THE TOP. Live at the view. Live in a dorm. Go to Temple villas LLC. Do something else. Seriously.
These people are awful, most likely none of them have real estate licenses, treat their workers horribly, treat tenants horribly, come with out notice all the time, use terrible scare tactics to control tenants, gaslight tenants regularly, changed our locks with no notice, do not make routine or emergency repairs, have no phone call, rarely have someone in their far away office, have illegal clauses in their leases, and are extremely rude.
The people running Walnut Realty are evil
1.Great company 2.Great Quality 3. Spacious Living 4. Great area 5. Acceptable Communication 6. Nice people
My experience with walnut reality group was in fact great!! My apartment was in great condition and we rarely had problems. All of are problems were minor and when there was a problem it was fixed within 48 hours. Rooms were very spacious and came with private bathrooms. My roommates I loved the spacious property they provided us with. Compared to the quality of my other TU friends apartments , there was really no comparison. All my friends enjoyed hanging out at our fairly new renovated apartments. Overall I would recommend renting from this company. QUALITY is very important!
Even if your last resort is renting with Walnut Realty Group, I would advise you to never rent with them. You are better off living no where than living with them as your property manager. I'm being 100% serious. If you do decide to live with them, be prepared to live the full lease in a living hell with no working appliances, and good luck getting them to fix them. Walnut will tell you that you misused appliances that were broken THE DAY YOU MOVED IN. It's not worth it and I'm surprised their business is still running after already being renamed once because of a bad reputation. I can't see their business surviving more than a year at this point with the amount of complaints tenants have sent to various inspection agencies and the amount of lawsuits they've received.
Do not rent from them. They are scammers, liars, will come in your house unannounced, and ignore important maintenance requests. You can never talk to a real person on their phone line, even if you have an emergency maintenance request. They will send you threatening emails if you try to stand up to them, or even talk to them in a way they don't like. Libby, Eugene, Matt, and Mina are all very unprofessional, and even once had a business under a different name that most likely got shut down. Again, do not rent here if you don't want to spend a whole year fighting with your landlords.
THEY ARE TERRIBLE!!! They have threatened us and accused us of tampering with appliances and the fire alarms when we have reported them malfunctioning. They have sent people into our apartment without notice on various occasions, and many things were broken when we moved in. They have no been fixed. Awful to deal with, do not get back to you on the weekends, cannot call.
They will try and charge you for EVERYTHING. Every maintenance issue throughout the lease and all cleaning before you move in, and after you leave.
They will charge you outrageous amounts for anything they can. $75 to replace a doorknob. $100 for a smoke detector, every unit I talked to was charged a $250 cleaning fee regardless on the condition the unit was left in. Refused to even meet to discuss the issues and threatened to sue me of slander if I spread these "lies" about them. AVOID THESE SCUMBAGS AT ALL COSTS.
These people are predators. They told me the apartment had a living room, and it has nothing even resembling a living room. But it's legal to be deceptive like that, so I can't sue them. Avoid at all costs!!!! They are polite until you sign the lease, at which point they disappear.
I absolutely hate them, and my roommates and I don't ask for much but basic fixes, that other realtors have provided. To add, they are inconsiderate and rude when you address an issue.
You can NEVER get them on the phone. Everything has to be done via email and if you are lucky their rude office person gets back to you. She lies about things being in the lease . It took them 4 months to fix a shattered bedroom window & a faulty alarm system .If you decide to rent from them be fore warned that they enter the apartment without any notice and even had the nerve to show the apartment to prospective new renters while I was standing there in my underwear getting into the shower. I asked them to come back at another time & as soon as I got into the shower they entered the apartment & showed it anyway. I have had no power for 3 days with 20 degree temps. The PECO account for the apartment was in someone else's name & they had a balance. Not sure who this person is because PECO is not able to give us the information & Walnut Realty has not responded to numerous emails & phone calls. Walnut Realty was well aware of the problem & has done nothing to help.
Most unprofessional people I've ever had to deal with. The upstairs apartment was not ready to be lived in when my roommates moved in. They asked if they could give notice before people came into our apartment since it is in our lease. However she received the nastiest reply ever and they continue to come in unannounced. This is pretty scary especially since they won't fix our security system. They're maintence men left trash next to our house and they refused to pay for it when we got fined. They don't fix anything and they don't care as long as they get the most money possible out of you. I did not know we could only pay online and sent a paper check to their office so they fined me and then told me I could only pay by e check. They threatened to evict me if I didn't pay that day. Never ever rent with them. The worst realty companies at temple are nothing compared to these awful people.
They are honestly the rudest, most unprofessional, disrespectful people I've ever had the misfortune of working with. When we went to move in, the place was absolutely TRASHED - dog food everywhere, trash everywhere, stains on the floors and walls, carpets were a mess; we couldn't live there. They never let us know when things were being changed in regards to fixing the place and didn't give us a certain date when we could move in until all four of us had to hound them. Elizabeth Leary is SO disrespectful and rude to tenants. I'm not the first one to say this either. She has no regard for them and talks to them like they're stupid. The whole company basically thinks they can get stuff over on their tenants because they're college students. DON'T USE THEM. I've only been with them for three months and I can't wait until my lease is up so I can leave this company.
Made my first apartment experience terrible. Please do not rent from them!
Walnut Realty is an infuriating Group to work with. I strongly suggest to look else where.
Our apartment was in the basement and there was one room that was not even finished there was no floor just dirt we had mice rats & roaches that they CHARGED US FOR when we moved out. They were unprofessional, the woman Libby is a complete bitch and has no respect towards her tenants. I have proof, countless emails of her talking in a derogatory tone towards us. My landlord Matt was such a hassle to get ahold of. Walnuts office would NEVER answer the phones and NEVER send someone out for maintenance. We almost took legal action against them. We were charged for painting and cleaning which is normal wear and tear but it was taken out of our security deposit & roach spray, mice extermination which we called about and they did nothing, holes that were in the walls before we moved in among other things. Temple recommends students NOT to rent with this company. This company used to address itself under another name but they got many bad reviews so they changed the name to Walnut Realty.
Not worth it to rent from them at all.
Our heat wasn't working properly for months. It was like this in the most cold of nights.My roommate who lives on the second floor tried multiple times to contact them through the "portal" in order to get the heat looked at (as it states in our lease point 19.'Maintenance).After not answering multiple request in order to maintain a habitable place to live/survive the system was used normally to radiate some form of heat to there areas so they wouldn't wake up with a sickness, or even hypothermia. It was sometimes below 55 degrees on the second floor, and above 85 on the third.for months. We have pictures of requests that are pleading for help, and still nothing ever happened. Since the team at Walnut realty clearly dodged multiple maintenance pleas,We had to shut off the heat.We are in college and cant afford a broken heating system. Since they have lied, changed there stories, accused us of changing locks ? And most likely falsified work orders from January. RUN RUN RUN RUN RUN
Maze Realty, so many other reputible places to rent from who aren't like these people. I don't know how they sleep at night. They lie through there teeth.
Totally dishonest organization with zero professional standards. I was there for two months using a sublet, and when I left they charged me for damage done by OTHER tenants and the full time resident I was subletting from! They never looked for damage when the previous tenant left before my sublet began and took this opportunity to charge for previously-made damage. Their office is NEVER staffed. You might go there to pay rent or speak with someone during their hours of operation, but no one is there and everything is locked up! When I was there the apartment was so poorly secured that it was broken into one night (with apparently minimal effort), and a bedroom was emptied. The apartment was nice but the company is full of crooks! AVOID! Plenty of better options in Philly.
I have the email trails that can show where my emails to multiple people at Walnut were ignored for almost 2 weeks straight. My lease was signed and I still couldn't live in my apartment for another month. I asked a few days before school if I could move in and was given a false date. I needed to stay with friends for 3 days while my apartment was even being finished and even then my appliances weren't delivered for a week later. Pathetic and I could most likely legally receive compensation for the delays. If you want to see something even more pathetic look at the owners sons Twitter account. He talks about how he does whatever he wants whenever he wants and talks about girls he sleeps with and addresses women as whores. One tweet reads "how many bodies makes you a whore". I'm applauded and wish I knew before.
They will say whatever you want to hear to get you to sign a lease and then they will change Up. Bad Busniess edequite.
They will say whatever you want to hear to get you to sign a lease and then they will change Up. Bad Busniess edequite.
I'm convinced they paid people to write nice reviews about them on here. When we first moved in we didn't have a washer of dryer for the entire month of August.Painters were there for the first few days of August as well, which would have been fine but the paint job was atrocious.Personally I don't care what the walls look like, but if you touch the wall with a finger it leaves a permanent mark. If you get water on the wall... huge stain forever. Our upstairs toilet was clogged for about a month until it was fixed. Then for a while 2 out of 5 roommates didn't have access to our online portal. They claimed they had nothing to do with it. But MAGICALLY all of the maintenance requests her and I had put in, that were never taken care of, disappeared and it said our e-mails did not have access to the website... hm. THANKFULLY, mid year our property management company changed and we've never had to deal with the evil people of WRG again.
HORRIBLE SERVICE! do not work with this realty group!, they are very sweet in the beginning and then as soon as they get your money they fall off the face of the earth. Completely unreliable and irresponsible. STAY AWAY
I just moved out of my apartment and I really want everyone to know how good of an experience I had. I renewed my lease after my junior year I was so impressed. I def recommend Walnut to everyone.
I was really impressed with Walnut Realty Group they really went to bat for me. I had this apartment my friend used to live in that I really wanted to stay in. The peoples lease was up in another month, but I needed to move in right away. Walnut gave me another temporary apartment to stay in until the one of my choice was ready.
Walnut Realty Group is so reliable. They give you more than what you pay for. I definitely recommend them compared to the other landlords in the Temple area. Good luck.
Walnut Realty Group is so reliable. They give you more than what you pay for. I definitely recommend them compared to the other landlords in the Temple area. Good luck.
I would one hundred percent recommend The Walnut Reality Group. I am an international student from India. On my return to the USA I arrived before my lease. They booked me free four star accommodations for a week as I waited for my apartment. They went above and beyond my expectations for a landlord.
I used to live at The Edge and had a terrible time. It was loud and your one in a million, no one cares about your needs. I had a totally different experience with Walnut. They actually care about the tenants on a personal level. They are young and down to earth. Sometimes, they even have events with free food & drinks. I cant complain!
I leased with Walnut this past year and had a good experience. They really helped me find the perfect apartment that fit my needs. I'm a art student and they got me as close to Tyler as possible. For the most part everything went smoothly. I would definitely recommend them.
I was with Walnut for about a year. I really respect them, My parents were late on sending rent a couple of months and they gave me a 5 day grace period to get it in. If you give them respect they give it back. Its the ideal tenant landlord relationship.
I overall had a good experience with Walnut Realty Group. They handled all our questions and issues on time. The staff is very friendly and respectful. One night I locked myself out of the apartment and they came and opened it for me after hours. kudos to them.
Beware, Walnut Realty used to be known as Affordable Student Housing and RKW Properties but they had to change their name because of all the bad reviews they were getting, rightfully deserved though. Look up Affordable Student Housing on here if you want to see how bad this company is to rent from. I do NOT recommend them AT ALL.
From start to finish, this company has been nothing but awful, disrespectful, dishonest, and demeaning. Day one we were subjected to move into a house with painters and fumes and were asked not to stay overnight. They have not given every single person security keys for our door and our security code, despite asking for it about 10 times. I refuse to send my rent check in the mail anymore because if they lose your check, they charge you a late fee. They have refused to give us a copy of the lease, despite the multiple times we have asked. We only got a copy of the lease because one of the tenants parents went to the office and demanded it. If you chose to rent from this company, MAKE SURE EVERYTHING IS DOCUMENTED in WRITING, checks are sent by the bank or certified mail, the house is inspected on DAY ONE and sent to them, etc. BE VERY CAUTIOUS of this company. They are only in it for the money.