Horrendous experience. Either these good reviews are from their more upscale properties where they may make more money, or they are fake. Terrible roach infestation. Super and landlord are unreachable. We went days without a toilet on multiple occasions. The fire department once had to be called because our apartment was flooding and no one from Verco was reachable. Things were only taken care of when we reported to 311 and threatened to sue, and even then the effort was half assed. Stay away.
I want to say a big 'Thank You' for continuing to provide us tenants with a concession over the past months as we deal with the virus. I didn't expect it at all. I really appreciate it. Thank you so much for your patience. I really appreciate your relationship with your tenants.
At this time of crisis in New York City due to the coronavirus, I wanted to acknowledge your across the board rent concession - a very kind gesture. I would like to Thank You for that on behalf of all of your tenants. I also want to thank you for the opportunity to waive my rent concession and "pay-it-forward" to a needy neighbor in the building. I am fortunate to still be working, so I am glad to help one of my neighbors who might not be so fortunate. We are all in this together. Stay safe and healthy!
Just moved into the building on 19th St and couldn't be happier. My roommates and I love the location. The apartment was newly renovated and painted. The super Isni is super helpful. Also the hallways are being upgraded with new marble floors and new lights and it looks great!
When I moved into the apartment, it was in deplorable condition with a leak under sink, broken fixtures, roaches, mice, mold, kitchen cabinets and counter tops around the sink broken with huge gaps and peeling paint. I've also had the lock fall off (like another tenant wrote about in a prior review) and got locked inside my apartment-multiple times. The worst was when I entrusted my super with the key to my apartment so necessary repairs could be ,made as I have a very hectic work schedule. I came home to find shoe prints of my bed leading from the window where the fire escape is as the repairman was using the fire escape to enter into other people's apartments that they did not have the keys too. I have since installed a hidden camera and have caught this on camera as well. It's interesting necessary repairs still haven't been made as the repairmen and the super whom I've spoken with need to access my neighbors apartments to get the jobs done (such as leak repairs) but somehow can never get access for weeks, sometimes months? Jimmy the Super is incompetent and is dismissive. When my sink was leaking into my downstairs neighbors apartment, he would tell my neighbor that I was taking showers without the curtain closed to make it seem like this is my fault so he would not have to make any repairs himself or maybe he was just covering for the landlord and prolonging the inevitable. I do not know about these positive reviews in other buildings by other tenants-they are either fake or more lucrative apartments for the landlord. I am sure anybody living in rent stabilized apartments under this landlord get the shaft. When the lease was signed, it was specifically stated that the apartment was rent stabilized, but then it became "preferential rent", which is much easier to be deregulated if loopholes in the system allow landlords to still do this unless a tenant is able to make the appropriate parties known before 4 years. If I could have afforded to move elsewhere in the same neighborhood, I would have moved. I understand that landlords have difficult tenants and it is difficult to maintain multiple buildings, but when the standard of living becomes this compromised and for so many tenants, it becomes an ethical issue to not complain. The bottom line is not about me already at this time, but about the quality of life issues that face tenants who are paying less than the standard rent for the neighborhood. The response could be that if one doesn't like it, then there will be someone else willing to put themselves in similar conditions because the rent is more affordable...but this is not the answer. This needs to stop being done, especially in NY and those of us in financially vulnerable situations must continue to fight for ourselves and each other because things are never changed by those who accept the status quo and the quality of living at the lower rental buildings is so compromised in general that it's seriously unacceptable and shameful. The way this building is maintained is a testament to that!
Easily my favorite apartment while living in the city! Wouldn’t have left if I wasn’t moving. Will miss the exposed brick walls, all that warm natural light and the new appliances!! Our super, Rory is THE best and having him live in the building was incredibly helpful. It was so nice to walk out our door onto a tree lined street and within steps you’re in a park on the east river. Love it. Thanks so much everyone!!
We are truly astonished at the sheer volume of issues we have had with this management company. Their rent was incredibly affordable for the area so I guess you get what you pay for, but literally while moving in the other tenants in the building tried to warn us about their issues with the super and landlord. We chalked it up to NYC bitterness, but when we moved in the apartment was in terrible condition and none of the promised repairs had been made. There were actual holes in our floorboards, no lightbulbs or light fixtures, and the appliances in the kitchen were broken. Since that point, we have had numerous issues that required us to request repairs including repairing giant holes in our walls and in the floor, a shattered window, and rampant mice and cockroach issues. It has been a nightmare getting in contact with management and we are always given conflicting information. The office will often promise to repair and then the super never shows up or does a half repair. When we follow up we are told they never agreed to xyz and it takes MONTHS to resolve. Not to mention our hot water will go out at random times and we went for days in January without heat in the building. Did they contact us or take any action to check on the tenants? Nope. We had to file a complaint with the city to get it fixed. Unacceptable. If you are trying to find a decent place to live with no drama, please steer clear of this management company. I seriously doubt that the other reviews are 100% legit, as my neighbours all feel taken advantage of and extremely frustrated with these issues. They apparently have a reputation as a (churn and burn) company who doesn't care if you stay longer than a year, so they do nothing to maintain the building.
We wanted to thank you and your staff at Verco Properties for all of your help over our three years living in your building on 19th Street. Ashley was very helpful in your office. We also loved the super Isni. He was always there when we needed anything. We will miss the place and our time in NYYC. We are heading to the West Coast.
I’ve lived in a Verco building for ~4 years. Working with Chris and team has been great. They have a helpful online system for maintenance requests and rent auto-pay. My unit was recently updated before my lease, and the building has been clean and generally well maintained. The super is great quick to respond when necessary. I’ve recommended Verco properties before, and would do it again!
Thank you for being so kind to me and taking such good care of me as a tenant. You guys were a complete breath of fresh air after some horrible real estate experiences we had before in New York City. I have sung your praises to every potential tenant that has come by to see the unit. Thanks again, and all the best!
Just a quick note to thank the staff at Verco for making us feel at home here on the Upper East SIde. The newly renovated apartments are great and the on-site super Rory and his wife are super helpful. Having the park and the esplanade overlooking the river down at the end of the block is a real plus, especially this time of year. We are renewing for another year and could not be happier.
The worst worst experience you could have with NYC building management. They do not do a thing until you file 311 complain. I had some unbelievable issues. Mice, roaches, mold, constant sound of some kind of water leak (I had to be insanely aggressive to make my building's super Hector to check what the heck was happening and where that noise was coming from. It kept me awake for weeks), the bathroom was not glazed for 2 years until i was done and called 311. No heating during the winter for 2 years, my windows were covered with ice inside of my apartment. Gas leaks, constant gas odor. I had to turn off the gas pipe, bc I was afraid of some major gas leak. Huge roaches. My door knob fell off and I was trapped in the apt, no one from the management nor super responded so I had to call locksmith. Chris Verni refused to pay for the service. I filed complains to 311, Chris Verni was super aggressive on a phone but finally did some major repairs. Super Hector - ignored my calls, texts and did not open the door when i knocked. After all ,Chris tried to evict me giving me one day (!!!) to move out. He tried to sue me bc I filed too many complains to the city. HE did not refund my deposit ( 4 months). All positive reviews are fake. Think about it. No way someone would have completely opposite positive-negative reviews. Do not rent their apartments
I just want to thank you for the extension of service you provided over the last year. Although we got off to a rocky start when I moved in as the renovations to the apartment were being completed, I have grown to really like the new management style and apartment. It really started to feel like home. Unfortunately I have to move back to the Midwest, but wanted to thank you for your team's quick help and understanding. Thank you so much!
I love my new apartment on the Upper East Side. The building was recently renovated. The halls are bright and clean. The apartment has hardwood floors, new appliances and a new bathroom. The building is steps from a nice park. The washing machine and dryers in the basement are a convenient plus.
All of the good reviews are probably fakes to counteract the bad reviews. It should immediately be a red flag that there are terrible reviews and stellar reviews, but none in between. There has been no gas in the building for over 6 months. Repairs go unrepaired for months. Apartment was filthy and infested with roaches when moving in.
I have to take a moment and commend the people at Verco for making a good first impression and accommodating us on our move into one of their apartments. We were taking over someone else's lease, and even though it did not start until the beginning of the month, they were flexible so we can get in early. I worked with Chris in the office (who I think is one of the owners) and their contractor Hector, both of whom were very easy to deal with. They arranged for the apartment to be painted and some other improvements to be done (no questions asked), all before my daughter moved in. As a mother, this gives me a little of peace of mind that she is in good hands. Thanks Verco!
Hey, I just wanted to give a quick shout out to the guys at Verco for the improvements they've recently made to the building. The paint job in the hallway looks great, and the new lights are a huge improvement. It seems that the super is even taking better care of the place. Even my girlfriend notices when she visits! You can tell these guys care which is great to see, so I thought I would show them some props. Keep up the good work!
Just wanted to mention how happy we are with the new deli in our building. The old deli owner was nice but the place had gotten tired. The new family that has taken over the deli has done a wonderful job renovating the space. The place looks great. I can't wait to try their take-out menu. Big upgrade for the building and the neighborhood!
These people are HORRIBLE to tenants who might dare to want to stay more than a year or two. Party on the roof? Gotya. Selling the occasional medicinals in the hallways? Don't ask, don't tell. Pre-party till 1 AM on the weekly? We got you. WANT TO LIVE IN A RODENT FREE, MOLD FREE, GAS-LEAK FREE APARTMENT UNDER A RENT STABILIZED LEASE WE WILLINGLY SIGNED WITH YOU JUST A FEW YEARS AGO? Oh, now you're going to regret that.
My roommate and I moved in to the Verco buildings on 19th Street after we graduated from college. The buildings are kind of old, but are on a nice tree-lined street across from a school and a park. It was really convenient to everything - Union Square, restaurants and shops. I worked in midtown and it was only a 5 minute walk to the subway. Mostly young people in the building, so it was lots of fun. Sometimes we would sneak on to the roof and have drinks looking at the lights of the Empire State Building. It made me feel like a real New Yorker. A few of the other tenants are really old and on rent control, but they were fine. There are just a few of them in the building. I would get my old neighbor’s groceries for her so she didn’t have to go up and down the 4 stories. It made the building seem more like a little community. The super Isni was really nice and would fix things pretty quickly. One time one of the old ladies upstairs caused a leak and he had to replace our entire bathroom ceiling. After it dried out, he replaced it with new waterproof sheet and painted it better than it was before. Their computerized rent system made that part really easy and you could also email in service requests to the office. I'm heading to the ‘burbs with my boyfriend, but enjoyed my time in NYC with Verco. I would definitely recommend their building on 19th Street.
We have lived in a Verco Properties apartment for several years and appreciate the upgrade last year to the fully automated system. It has definitely improved things. The system makes it easier to pay rent online and make maintenance requests. We used to have to write a check and mail it in after the super put a rent bill under the door. Now we can do everything online. The bill comes online and we can pay online. You can even “set and forget” your monthly rent payments so you never miss one and never incur a late fee. The maintenance request system makes it easy to contact the management office about any problems or repairs needed. The office always responds right away. Sometimes it takes the super a day or two to get to us, but this has definitely improved. Our super will get there quickly for a leak from a tenant upstairs, but a broken light switch or lost mailbox key might take longer. Now that the super doesn’t have to put rent bills under the door, he should have more time to fix the little things that come up and keep the building clean. All-in-all an improvement. Just wanted to let the management office know that we appreciate the change.
Bad Properties, Bad Service. Moving out now, but here's the problems I dealt with just in the past year at the Verco property at 1670 York Ave in Manhattan: Mouse Infestation; Short in Electrical System; Leaky Roof; Year-Long Gas Leak; MONTHS without responding to complaints. And then there's the stories from my neighbors (70-80 yr old women going without heat or cooking gas for nearly a year in 2016-17; Neighbors with leaky pipes being forced to pay for their own repairs when the ceiling caves in). Also: when you engage with Verco's "repair portal" on their website, weeks--and months--can go by with ZERO response. Pre-Portal, when you had to call up their offices, CHRIS VERNI ignored one of our repair requests for over SIX months. When you CAN get these unprofessionals on the phone, they are incredulous, belligerent and will push back against your needs. Verco HATES its clients. I'm moving now. When CitiHabitats showed some new apt options, my partner and I knew which one was Verco's right away (over on Gracie, btw)--it was the one with old fixtures, roach traps and cans of roach spray out in the open, and zero upkeep. John Verni, the former Politician(!) who runs this place, brags about traveling to Africa to build houses. Wish he and his upstate Clan o' Nepotism was as interested in their New York properties. AVOID. VERCO. LIKE. THE. PLAGUE (which you may catch, if you're in one of their mousier properties).
I recently had my bedroom door fixed by Ibish, the super. Though he is not personally responsible for my building, he showed outstanding service. He was prompt, friendly, communicative, and above all, competent. I highly appreciated the work and the effort he put in to helping me.
Been a tenant of theirs for a number of years. Always have been fair with me. Definitely have seen an improvement in their customer service. The company had implemented a new interactive software system last year, so now I can make my rent payments online and file maintenance requests. Has made keeping track and following up on things easier, and company seems willing and responsive whenever things come up. Find them to be helpful. Would recommend.
Signed a lease for a nice one bedroom of theirs on the Upper East Side. Was able to avoid paying for a broker's fee by dealing with the company directly. Went through the apartment beforehand and gave them a punchlist of some minor touch-up things I wanted done before moving in. They were able to take care of everything no problem, and even though the lease did not start until the start of the month, they let me move in early free of charge. Been happy living here ever since. Things come up from time to time, but it's usually no big deal to get the matter resolved. Building is quiet and neighbors are nice, so all in all a good experience.
Run away! Trust me, it's worth it to pay a little more in rent to have a real landlord, NOT Verco properties. I'm a patient person, but this management company is just so bad at their jobs and so disrespectful, I was so miserable living in that apartment. What a sour way to remember my first two years in NYC. If I acted the way they did at work, I would be fired within a week. But alas, the landlord market in NYC is certainly not a fair and equitable market. I assure you they will do the bare minimum to uphold the lease. I lost many hours of sleep thinking about how I would afford a lawyer to take them to court because they stopped providing service to us. I had to withhold rent for them to fix huge huge problems (ceiling leaking onto bed, refrigerator not working at all, not properly heated). I cried the day I finally got my security deposit back because I was so happy to have this miserable apartment experience over with.
Had a great experience in not one but two Verco apartments. Moved in with my boyfriend in a very spacious one bedroom on the Upper East Side. Lots of closet space, and don't remember having one problem with anything. Super was responsive and friendly. After a couple of years, we wanted something even a little bit bigger and saw on their website that they had a brand new renovated apartment a little further up on the UES. Great location, and coincidentally same great super. Didn't have to pay a fee because we were dealing directly the office. They even let us know move during the middle of our lease, as we were going to another of their properties. Made the move very easy. We've really enjoyed ourselves!
The apartment was dirty and infeted with roaches moving in. There is a leak under the sink that has not been repaired in two years. It took 3 months for a 1ft wide hole to be repaired in the bathroom ceiling after a leak above caused it to open. The super and landlord were informed repeatedly and multiple times over the course of a few months before the ceiling fell out that there was a leak, the ceiling was developing mold and beginning to erode. The super is lazy and incompetent. Repairs take months to complete if at all. Poorly managed.
They treat my neighbor who is old horrible. My wife and I stay because our rent is cheap but in return we get no service. Repairs take months and we miss work repeatedly. The superintendent is part time and rude to everyone. The building is dirty. Greedy landlord only wants people to move in and out every year. Hate long term tenants and won't fix anything in your apartment.
As a starter apartment in NYC it was a great deal. It was a walk-up, but it was nice building in a safe neighborhood. Payment of rent was easy through their online system. You could also make maintenance requests online and someone would get back to you. Response time by super was sometimes longer than it should have been, but he eventually got there and was helpful. Overall, pretty good experience for my first NYC apartment.
Rented the apartment through a broker. I asked for a couple of items to be fixed that were damaged by the last tenant and they sent the super over right away. Super was pretty good about getting the items fixed. At the end of my lease, they said I was responsible for some damage and kept some of my security. I wasn't happy but I guess it was justified.