We rented from Urban & Bye because the place was really cheap for the great location. Overall the rental office was unresponsive. They might be understaffed or they might be under instruction to make it inconvenient to reach the landlord. We had to call at least 6 times just to get a copy of the lease, which they wouldn't give to us until it was signed the day before we moved in. The apartment smelled like cat pee, the faucets were leaking and there were panels pulling away from the wall when we moved in. It took two months to fix our oven. There are still things in the apartment that have gone unrepaired despite constant follow up. They do not have a way to contact someone from the office in an emergency, the number is routed back to their office. Bottom line is: do not rent from here. If you have already signed your lease then make sure you call them LITERALLY every day whenever you need repairs done, or else it won't get fixed.