Sent multiple maintenance request by online portal, email, and phone and it took 2 months for someone to finally fix a dangerously hanging light fixture.
They were terrible landlords, hated any and all interactions with them. Complained about EVERYTHING, even when we would do what they requested. Move out was a celebration, with chicken washer rides.
Communication with Templetown is impossible. Even if you go in person, they will give you the run-around.
The apartment wasn't ready the day the lease started. We lost air conditioning in the middle of August and it wasn't fixed for nearly a week. They showed the apartment all the time and one time showed up without sending an email, so I had no idea anyone was coming until I had 3 guys standing at my door. After removing everything and cleaning the apartment prior to move out, I was still charged $175 for "trash removal/ excessive cleaning". When I tried to dispute the claim they sent a response, after the second email I sent, to the wrong email and claimed the charge was "justified" which I only found out after I called. Oh and if you live on the 4th floor, you will hear everything that goes on on the roof, even at 3 am when you have exams. Maintenance takes weeks and nagging to get a response and living there is just complete and utter bullshit.
Be warned that Templetown Reality is terrible at communications and handling tenants billing. They pretty much expect you to do and track everything through their portal. Unlike a normal business, that has an automated way to alert their customers on late payments, they don't have such a thing. They wait till the end of the rental year when they charge you hundreds of dollars in late fees. Utilities bills are also late and random. I would not rent again from a company with such shady business ethics.
I think the problem is that some tenants are looking to maintain a certain level of living (ie towns, neighborhoods where they are originally from) and not understand...you live in North Philly now. And I mean that with no disrespect to North Philadelphia but let's face it. You're not going to get the same standard of living in North Philadelphia than you would on the "Main Line". All in all, Templetown Realty is a great company. My apartment is clean and close to campus. That's all you can really ask for.
The unit does not come with washer/dryer
Templetown was slow to send their maintenance workers, and nothing ever got fixed or addressed unless it required them taking money from you, which they were happy to do. Pay rent a day late? $90 fee. Have red and black mold growing on your wall and a chunk missing from your ceiling? You're expected to live there for months and tolerate it because "they're busy and someone else has it worse." They're pricey, and unreasonably so. One apartment I had with them had old gum ground into the rugs, and they wouldn't replace them. In the other unit I rented, the windows were so crooked they barely fit into the frames. I had no control over my unit's heat, so the apartment was 50 degrees F for a few weeks in the winter. This was in 2013-14, when we had multiple major snow storms in the span of a few weeks. Ultimately, they're irresponsible and only care that they're getting paid, not the quality of the units that they rent out.
It seems as though Templetown cares more about their money than their tenants/ properties. There was a 6-7 month span of time when no one was allowed in The Antoinette because of construction damage. Tenants were still expected to pay rent while also having to look for another place to live. Construction that was originally supposed to last a month was pushed back on a monthly basis. We were evacuated in Jan. and didn't move back in until July. Though we were compensated for the damage, some students really had no place to go until March when living at the EDGE was provided. Luckily, I had friends who lived across the street, but others weren't so fortunate. I had to continue paying my Comcast bill (which is pretty expensive when you live by yourself) and PECO bill even though I used neither. When asked if there would be any reimbursement for that, Templetown said they "had done enough." In reality they did nothing but make sure that their tenants paid rent on time.
It's a place to party, not to live
We had constant maintenance problems which were never addressed. For example, we realized in July 2012 that our roof was leaking. The attempted to repair it in November 2012 but they were unable to fix the problem. It's April of 2014 and our roof is still not fixed. A worker fell through our basement steps; only after that did they install a railing on the staircase. Our windows leak cold air in the winter and hot air in the summer so utilities are always extremely high. We were told the apartment had recently been renovated but when we moved in the fridge was dead and everything was dirty. Our hot water heater and garbage disposal have both been broken. We were never provided with a certificate of rental suitability as required by law. They deserve to be reported to L&I for their negligence. Wish I hadn't renewed but my roommate didn't want to move further from campus. So glad my lease is up soon.
I very much enjoy my apt on 16th st. My stove had a hole in it, but after I reported it they came in and replaced it with a brand new one & also fixed my garbage disposal. If you can pay rent on time, you like to keep to yourself, & you don't destroy the property TT is a good option. If you’d rather pay out the a** for a flimsy newly constructed house, go with a new developer. If you want to live w/ a co. who's been investing in the neighborhood since the 80's choose TT.
I once went for 2 weeks without AC during 90 degree Philly summers and I went about 1.5 weeks without heat. The heating system had constant problems and they refused to offer quick and effective help. It was always the same problem and they wouldn't tell us how we could fix it ourselves or even how the next repair guy could fix it. We also dealt with horrible water pressure, which kept being promised to be fixed and never was during my entire lease. We had mice and were only offered sticky traps, all other effective traps had to be purchased by us. We had to threaten to pay rent to get any help from them. Their one re-deeming quality was that they gave me back my entire deposit, which was something I was very concerned about, so I was happy for that much. I think their price was fair despite conditions of living.
I have honestly never had a problem with Templetown. Sure, things break but they have always been very responsive. The only time it took a while was when our dishwasher broke so they had to order us a new part. They do all of their stuff online which is awesome. I've had bad landlords before, and these guys are great! Rented with them for 2 years and I was happy the whole time.
TempleTown Realty is the worst realty company I have ever dealt with. They are all morons and constantly over-charge you any chance they get. I have been dealing with them for two years and if it were not for the convenience of the location I would have never signed a lease. They have charged us for every little thing that has happened to the house, our fault or not. They also NEVER up-keep the property, and it is a miracle if the maintenance man ever answers his phone calls. I highly recommend NOT renting from these horrid people. Like I stated in the title, they are greedy SOB's.
Templetown is literally THE WORST Realtor out there. It has been by far the worst experience I've ever had renting. They DO NOT take care of their properties, as you may have read in other reviews. this is true. Once they have their money they don't care at all. They do not care who lives there, they don't care about the condition of the place, they don't answer the phone. But they sure as hell will go out of their way to get their money. They apparently lost my new address I gave them and mailed my security deposit to the wrong address... and then proceeded to charge me to get it sent again. They also charged us $2000 on our security deposit for a cleaning fee! What?! These people are evil and do not care about you or your kid's safety or well-being at all. They will fight you to the last penny in your pocket. NEVER RENT FROM THEM. THEY ARE THE ABSOLUTE WORST! I only wish I did my research before renting with them... I would have saved HUNDREDS of dollars!!
Temple Town is by far the worst realtor ever! They are greedy and could care less about your well being. Several years ago, we had an issue where one of our ex roommates was using/selling illegal substances and Temple Town could care less about helping us out. My window was also falling apart and they argued that they "couldn't mess with an old building". Awful people.
Very responsive to our needs, for a rehabbed home, it felt new. Would do business again.
The house my roommates and I lived in was in such a poor condition that they offered to split us up into two houses blocks apart. We decided we preferred to live together. The house was deemed livable over a month after we moved in. Shouldn't that be taken care of? The worst part is when we got our security deposit back. Yes, we did not take care of it the best, but we not only got no deposit back we each (7 roommates) needed to pay $200 each to fix the damages. A house where they were not sure it was livable or not, and in such bad shape when we moved in cost us a $4700 security deposit.
Location is great. Leasing agent is nice. Property is good. Minor problems, but nothing out of the ordinary for old student housing. Only annoying thing is there is only one coin operated washing machine/dryer that is shared not only between three units, but two more buildings next door. Nine units in total for one washer, and people come in and out you don't know of your main front door.
Although they do have many nice properties, I would not recommend Templetown unless you are willing to fight with maintenance for basic accommodations, such as PROPERLY working appliances. But after constant calls about different problems, our maintenance requests now are processed in a timely manner (all free of charge). The pricing is reasonable and an additional security system is offered by the realty for extra safety.
During the application/apartment selection process, Templetown was very nice and accommodating. However the second they had our money, they could not have possibly cared less about us. The windows in our apartment did not properly lock despite repeated efforts to get them fixed. I would never in a million years recommend this company. EVER.