Horrible landlord. They don’t follow through with maintenance requests or follow through. Buildings are infested with roaches and mice, and they don’t handle it. Way over priced for dilapidated and out of code apartments. They didn’t clean the apartment before I moved in, even after I requested twice. There was old food, feces in the toilets, roaches, old dishes, and grease in the apartment upon moving in. The apartment was the worst place I have ever lived. There’s a news article exposing some of the things this company does to it’s residents. Also, the other staff HATES Stephanie. The first day I met them, they complained about her and said how their organization is failing to other landlord companies in the area.
This is an amazing place to live, everything is included and comfortable. People in SQL and neighbors are amazing. Stephanie Brown is the best one whom I contacting during my stay there. She had done very much job to to settle me done in a good location. She is always responsible and supportive. Gets quickly back whenever I call. She gives me support anytime. I live on East Genesee 2017. I never had any issues there. I feel safe and comfortable. All of my friends also live with SQL. Just find Stephanie Brown, she definitely helps you to find your right and safe location. Zee
I have a good living experience in SQL. So far, I did not have any issues with landlord and management. Stephanie Brown is a best manager whom I am contacting over my lease and living issues. She quickly gets back over my calls, always supportive and friendly. I have recommended SQL to all my friends, and all of them happily living there. All apartments well furnished, utilities included, neighborhood is safe, rent is affordable. What else do we need while studying there? I am very much satisfied, therefore I have prolonged my lease to the next year. Just stay with SQL! Stephanie Brown is one of who might help you to find an affordable and comfortable place to live! Love and respect her so much!
Stephanie Brown has done such a repeated amazing job helping me find living situations with SQL. She’s always been very dedicated to putting me in the right location with the right people. She’s always responsive and gets back to me whenever I reach out. She’s also given me much needed support during difficult times for me. I look to her as a friend and as somebody who has my best interest in mind and I can’t say that about too many people. She really cares and it shows. My current roommate at 301 maple street floor 1 and I waited until the last week to decide to live with SQL and Stephanie made it happen with a snap of her fingers and had different options for us. She helped me find a nice location and I’ve made friends with my neighbors and feel safe and happy in my new environment. Please make sure this review finds the right person so she can receive the recognition she deserves. Thank you! ~Yanko
The landlords are such a blessing. I wish I had rented with Syracuse Quality Living to begin with. I recommend SQL to friends and people I care about. Their biggest gift is definitely kindness, and having kind landlords while dealing with the stress of school, work, and everyday life is just good for your health and makes your life easier. With regards to the house, my house was an old house, but at a good price. Everything is included (utilities, internet, etc.) which makes it easy to focus on everything else. Everything worked or management responded to any concerns promptly. They informed me when they were visiting. The neighborhood (Maryland Ave.) is neat. A family/student atmosphere. I enjoyed sitting on the porch and drinking my morning coffee while enjoying the neighborhood. The neighborhood is safe. Only thing that sucks is that this particular house does not have parking (i.e., only every-other-day street parking). I thought that would be a problem, but so far it is not. I have two cats (they are adorable) and the landlords were very accommodating with them. In summary, the landlords are just good people. It really helps to have someone on my side while dealing with stressful situations housemates. SQL are the most decent and respectable landlords I have dealt with.
When I moved in it was sight unseen due to us moving from Florida. The place had a dead rat in the basement with constant standing water. It had a quarter-driven washer and dryer that hardly worked and was shared with 4 students upstairs. Ants, more rodents, and bed bugs were all eventually an issue with the building. The area was gross and in the ghetto. Cops were frequently just down the road, and gunshots were heard regularly. SQL said it was a safe neighborhood and that the apartment was luxury. There was garbage everywhere, it wasnt upkept in any way, and the garage had damage and was never repaired, and they refused to let us use it. So we had a 1 car driveway for 6 people living in this building. Would not recommend SQL in any way.
I encountered so many violations of state and federal renter's rights while I lived there - it would almost be humorous if it wasn't so terrifying. On multiple occasions, a drainage line in the basement burst and there was a literal pool of human urine and feces covering a large portion of the floor. The fumes were so intense that they leaked into my apartment (through a gaping hole in the floor) and caused me to become dizzy and nearly vomit on occasions. MY BUILDING WAS DEEMED UNFIT FOR HUMAN HABITATION BY THE CITY OF SYRACUSE AND I WAS NOT NOTIFIED BY SQL EMPLOYEES. They were perfectly fine with me living in unsafe housing as long as they were getting my money. When we had a code enforcement individual called to the property, he discovered a few things: There was no pressure release valve on the boiler, meaning it could literally have exploded at any moment. Additionally, the furnace had no exhaust pipe leading outside, so all of the exhaust fumes from the furnace were coming directly into my apartment (ground floor). On another occasion in late November, the heat in my apartment stopped working. Anybody who knows how brutal Syracuse winters are knows how serious this is. My heat stopped working on a Friday and I received no reply from maintenance or other SQL staff until Sunday afternoon. It got down to less than 50 degrees in my apartment during the night. And then Stephanie had the audacity to tell me I wasn't allowed to use my own space heater, which was frankly quite insulting. I fell and injured myself on multiple occasions because SQL did not keep up with their snow removal AS STATED IN THE LEASE AGREEMENT. I had to buy my own shovels and spend my personal time shoveling the stairs and walkway so myself and others wouldn't get injured. Even though parking for tenants is promised, 8 out of 10 times I had to park on the street because the driveway wasn't plowed and my car couldn't get through the snow. I had spoken to some of the maintenance employees, and there situation just makes me genuinely sad. Some of them live on SQL property, and Ravi (the landlord) would threaten to evict them if they didn't complete maintenance requests for less than minimum wage. There exists an audio recording of an employee stating that Ravi wanted to pay him $12 to install a boiler. Not $12 an hour. $12. The maintenance staff are also not equipped with proper tools or safety equipment to complete their jobs, which results in the repairs being janky at best and in need of additional repair down the line. This isn't the fault of the employees - it's the fault of SQL for not providing proper equipment. There was even an elderly woman who was hired to clean some animal droppings and exposed insulation out of the attic on my property, and she wasn't given gloves, a respirator, or protective eye wear. These were just a few examples of events that occurred during my stay. Overall, it was quite possibly the most nightmarish, frustrating, stress-inducing 10 months of my life. I would give this review 0 stars if it was possible. I'm a broke college student, and you literally could not pay me to live on SQL property again. Citations for (a few) laws violated while living at SQL property: Real Property Law § 235-b, Property Conservation Code § 27-54, Multiple Residence Law § 174, PCC §§ 27-71, 27-72 through 27-75
Syracuse Quality Living is the worst, most disgusting company ever. They're unethical, rude and most importantly they profit off of having students living in inhumane conditions. They don't listen to you when you put in a maintenance request, and do the bare minimum to fix any issues. Often the issues come back again because of the sloppy repair jobs. In my time at SQL properties I experienced the following: 1. sewage backups 2. a family of squirrels coming in through a hole in the roof and into the heating vents, living for an extended amount of time 3. consistent flooding in the basement left unattended to and standing, which provided habitable conditions for pests and insects including "flesh flies" that would explode with maggots when you swat them 4. Electrical issues, possibly due to squirrels chewing on the wires, eventually leading to no lighting in my bedroom 5. Rude, unhelpful and manipulative staff members who tried everything in their power to get more money out of me
Management takes forever to respond to issues with the property and when they do, repair work is shoddy. Maintenance is overworked, doesn't have enough resources, and is underqualified. Management had tried to get a quick buck off a friend whose doorknob fell off and couldn't get in, quoting a higher price than in the lease (it should be free, why pay extra to access your own apartment?). If you are looking for a place to live you would struggle to do worse
Syracuse quality living offers inhumane standards for housing, with rampant mold and rodent infestations. The landlord is absentee and maintenance is near impossible. Rather than fixing simple problems, they shuffle you to a new apartment until you get sick of complaining about things. The living conditions are disgusting, they outright lie to you, and they illegally evict people routinely. This company is unethical, and an awful experience is guaranteed.
If your new to living off-campus like myself, avoid Syracuse Quality Living at all costs. I went from living with 19 year old students, whom vandalized my car, trashed my room, stole my passport and had a visitor pull a gun out on my neighbors upstairs, to living just above the management office which i thought would be better since management is right downstairs, wrong. Parking is a joke, between new tenants & customers of the cleaners across the street, parking is a hassle. my washer and dryer has NEVER worked in neither apartments. SQL fixes problems when they feel like it. It took 1 1/2 to 2 months to recieve a dining room table I didn’t even ask for. I came in to a hole in the kitchen where mice were clearly coming in and out of, it was repaired about 2 months after living above management. there’s mad mouse traps in the corner of the kitchen and under the sink. super distasteful... for some time I had a older woman room mate who wasn’t even a student. Their workers come in the apartment at random, no prior notices at all, I even had someone come into my house after knocking for about 10 minutes (while I was getting dressed) I’m half-naked in my house and she goes, “Ravi wants to talk to you and hands me a phone.” uh, get out?! there were mice feces under my sink, Ive Barely Had Heat From My Last Apartment And The Current One, it’s gotten to the point that me and the Syracuse Code’s guy are boarder line friends. -_- he knows me very well. leaks under my sink and then, the management lady Stephanie Jacobs talks about the tenants frequently “she only called codes because shes behind on rent.” they are unprofessional in every sense and direction you can think of. your literally walking into a nightmare if you rent from these people. If your 24 years old (like me) and you just want to graduate and come home to stress-free environment this isn’t the place for you. I promise. I came downstairs to about 15-16 other students chanting and marching outside of my house with the same problems.. they have a cleaning lady, who’ll clean your house if you pay her under the table to do so(mind you, they pay her to clean anyways) oh, and your security deposit? you can keep hope alive if you think you’re getting that back.. after this review I know I’m not getting mines back.. point exactly. Watch out for SQL. And if you plan on moving out, keep it to yourself. the last time I informed a worker I was moving from the premises, I came back to all of my belongings on the street. YES ON THE STREET IN BLACK Garbage bags! and when asked why? it was because they were searching for a wifi-modem cord that went missing. So you toss my belongings on the street?!?! also know as illegal evicting someone without court order documents!
I have rented from Syracuse Quality Living for 2 years now. It took me 2 years to realize how scummy the company is. First of all, let me state that you should not believe many of the positive reviews of these slum lords. From what I heard and witnessed, they hire people to give them fake 5 star reviews to hide what a hideously mismanaged company they are. Since I started living at one of their properties I have been subjected to the following: rodent infestations black mold non working paid laundry service ant infestations shawty furniture structural damage to the house poor plumbing low water pressure a flooded basement no heating for a month in winter frequent power trip outages in the kitchen unresponsive maintenance staff unqualified repairmen who make problems worse thievery (I suspect the maintenance staff) very fake office employees who make promises they do not keep These are just a few of they many problems. This is not only my roommates and my situation, but all the tenant who rent from them as well. Our house looks pristine compared to some of the other images of sql apartment I have seen, such as gaping holes in the sealing and uninhabitable bedrooms people are forced to sleep in. My roommates and I are so disgusted with the company, we have joined a company wide rent strike, demanding we be let out of our leases and given our full security deposits and last 3 months rent back. If you are renting from sql, I encourage you to do the same. contact Sql Tenant's Association: [email protected], for assistance. If you are a prospective tenant, do yourself a favor and find another company. The low rent and free wifi is not worth the hassle of living with sql.
I must start off this review by saying that I was pressured into writing a positive review about this leasing company about 7 months ago by Peyton Yahn, one of their past employees. I was living with her even though in the lease it clearly states that their properties are student housing only. So they were violating the lease before I even moved in. They continue to HOUSE STUDENTS WITH EMPLOYEES and people who are not students. This has been a conflict of interest for everyone in my apartment. When Peyton Yahn moved out, she had to sublease. They refused to let her out of the lease even though she was entering the military and would have the proper documentation to terminate the lease. They notified us that Anastasia Balch, another one of their employees would be moving into our apartment. I had emailed the leasing company, by moving a non-student into our apartment, they were violating the lease. I received an UNPROFESSIONAL and RUDE email back from Stephanie Brown, which I screen-shotted and attached to this review. Stephanie mentions that we mistreated Peyton, which is not true. We did approve of her actions, which I will not mention what they are here, but they were certainly ILLEGAL. They VIOLATED OUR LEASE AGAIN and moved Anastasia into our apartment. She was living here until mid-April. The only reason they moved her out was because we submitted a demand letter, which included that they were violating our lease by moving her and Peyton into the apartment. THEY ABRUBTLY MOVED HER OUT. THIS IS HOW THE COMPANY TREATS THEIR OWN EMPLOYEES, SO IMAGINE HOW THEY TREAT THEIR TENANTS. Since I have moved in we have had NUMEROUS ISSUES with this company. Until mid-April it has been nearly impossible to get maintenance to come and fix things, let alone even respond. This is because they have not had competent maintenance workers until recently. It took them almost NINE MONTHS to fix our maintenance issues. Some of them still have not been fixed, which is irresponsible on the leasing company’s part. We have had rodents living in not only the attic, but also the apartment. These RODENTS include mice, squirrels, bats, raccoons, and we’ve also had birds. A bat was stuck in the doorway to the attic for 48 hours before anyone came to take care of it. We have wiring that does not appear to be UP TO CODE in the basement. Our bathroom ceiling had a HORRIBLE LEAK. We’ve had our KITCHEN CABINET FALL OFF THE WALL because it was only screwed into the drywall after supposed “renovation.” Most of the dishes were broken and were not told until today that they would reimburse us. We had to hold onto the cabinet to hold it up until maintenance came. The only reason they came within the hour it happened is because Peyton Yahn called on of them personally. (See attached photo of Peyton holding the cabinet up.) The DRYER DOES NOT WORK! They have come to "fix" it a few times and have done nothing with actual repairs. All the dryer did was tangle my clothes afterwards. The Wi-Fi basically does not exist. They expect ONE ROUTER on the most basic plan to be sufficient enough for NINE people. Maintenance comes in without notification. There is no timeframe given for when things will be fixed. BAD SNOW REMOVAL AND ICE REMOVAL. The back parking lot is notorious for not getting plowed during the winter. Both a past roommate and myself had been late to work and lost out on money because we were snowed in due to the neglect of the company. We have had to wake up an hour early before the time we normally would to make sure we could get out of the parking lot or driveway. This is the WORST leasing company out there. DO NOT RENT FROM THESE PEOPLE! DON'T WASTE YOUR TIME OR MONEY!! Also, if you see a positive review for this company, it is most likely from a SQL employee, a tenant that was pressured or forced into making a positive review, or a fake account. The company will most likely deny that I am a tenant and making false claims or try to change my story. They will probably try to discredit me, which won't be surprising. So again, STAY AWAY FROM SQL!!!
My stressful and arduous journey with Syracuse Quality Living started when I was looking for apartments on Orange Housing back in April 2017. I didn’t know the area and I didn’t know how far I would be from SU campus so I was looking based on price range. SQL offers many options for pricing for their apartments, but no matter if you are paying $425 or $825 they treat you and their properties all the same; disrespectfully and poorly. They know students come from out of the area and can use seeming nice and organized strategies to convince you to rent with them but be forewarned it is all a PLOY!!! They will manipulate you and take advantage of you. The company does not take time to get to know their tenants and do not even try and do roommate matching for their properties. If you don’t get along with your roommates or you have a problem (which may not be your fault) you do not have the resources or help from the company. They simply make you deal with your problems or move you around to other apartments. This goes for things that need to be fixed in the apartment. They make you live with them even if you consistently ask for help. The lack of concern and unsympathetic attitude is very clearly apartment through rude emails and texts, unprofessional encounters with office staff and maintenance and clear uninterest in the company as a whole to stand behind their tenants and see to their needs. On a daily basis my roommates fear we will come home to another incident we will have to face on our own.
Overall, SQL is an awful, awful company. The apartments are unsafe and the staff are inconsiderate. As someone who is here for school I shouldn’t have to worry about my living situation and yet every day I fear I’ll come home to some new and worse situation. Housing should be a safe place to go to, not a source of strife. My experience with Syracuse Quality Living has been below par from the start, and that’s putting it gently. Before I even moved in to my apartment I was called and told I was to be moved to a different apartment than the one I had initially signed my lease for. I was told this would be an upgrade but little did I know I was moving in to an unsafe apartment with 2 more roommates than initially planned. The day I moved in to my SQL apartment the first thing I noticed was that the stairs up to my second floor apartment were (and still are) crooked. I then met one of my roommates, Peyton, an employee of the company. Her not being a student caused differences from the start many of which could not be resolved because the company remained biased in her favor. The next issue was a clear lack of organization with maintenance. It took a month for simple curtains rods to be put up when I requested this the day after I moved in. I was promised this every week for this month by Stephanie Brown. Maintenance issues did not stop there. They constantly came in unannounced and took weeks to fix simple problems and months to fix more complex ones. From when I moved in in August to mid-April the dryer did not work. We were promised in-apartment laundry in our lease and we were paying for this service. Then there’s the mice. When we first saw the mice Peyton was sent home with sticky traps to place in the kitchen which we had to bait ourselves. Several days later I woke up and heard squeaking coming from the kitchen. I personally had to carry this still alive mouse on a trap outside and deal with it. It was frankly a little traumatizing and the company should have sent staff back to check the traps. But this single trap did not deal with all the mice. Two months later in December I came home with friends to get something from the kitchen and there was a mouse sitting on our stove which I was unable to catch. We keep our kitchen very clean and yet the mice still flock to it because it is easy to get in through the several holes in the wall. My roommates and I have complained several times to SQL and it took us calling code enforcement and taking part in a collective action with Syracuse Tenants United to get traps put in the attic. To this day we still hear scuttling above out bathroom near the kitchen. Sure though, that’s just the mice. There to be something much bigger in the attic as evidenced by how loud the scuttling is. There was also the bat incident in February where a bat came out of our attic door and died in the back hallway. It took over two days for the bat to be removed. A week later some cleaning staff cleaned the downstairs apartment and left the door to the back stairwell wide open. A bird got in and flew around the hall all day, effectively keeping us out of that hall for fear of a bird getting inside the main apartment. This just shows again the negligence of the staff which leads to issues for the tenants. Another major issue was a cabinet falling off our wall. On the morning of October 31st I was awoken by the sound of 15 seconds of crashing ceramic and glass. The whole apartment ran to the kitchen to find that the cabinet containing all of our dishes fell off the wall. Peyton called the personal number of one of the maintenance staff and had him come screw the cabinet back on the wall. Several things about this incident are beyond frustrating. For one, the cabinet had not been installed properly in the first place. It was only screwed in to the drywall and not the cabinets next to it. Secondly, we were left to clean up this mess without even a sorry from the company. Thirdly, we have not been reimbursed even though half of our dishes broke in this incident. This is yet another example of negligence and indifference on behalf of SQL. When Peyton moved out her lease was taken over by Anastasia. Anastasia is yet another employee of the company and before Anastasia moved in the expressed our concern to the company about living with another employee. We expressed it had been a conflict on interest and we were met with a response that can only be described as rude. We were told that it would be an honor to live with this new person we had never met before and boy was that wrong. Our short time living with Anastasia was miserable any time she was in the house. She had an alarm that went off at 4 am most days and would wake me up, which drastically affected the sleep I was getting. She was unapproachable about these issues. Unfortunately though (and this is where SQL comes in) we could not go to the company to mediate these issues. They had clearly shown a bias before and were willing to show it again. This is unfair to tenants and goes against the “roommate matching” they boast on their website. And then there’s the WIFI. The router is located in the downstairs apartment which means that we have no access to it when the WIFI cuts out as it frequently does. Despite being told countless times that a second router should be bought for our separate apartment, this has been met with disrespectful comments and unhelpful suggestions as to how to fix it. I personally have been asked several times to fix the router even though I do not have a background in technical support because there is no one at the company who can deal with the situation. Having 9 students on this router is unreasonable and the internet has been faulty enough to interfere with our ability to get homework done. This WIFI is part of our lease and we have continued to pay for a service we are not getting. In summary, don’t rent from Syracuse Quality Living! The accommodations and staff are anything but quality!
My experience as a tenant of Syracuse Quality Living was horrific. I experienced mice infestation, leaking ceilings, and terrible treatment from management. I moved out of 5 different SQL properties within the span of one and a half years because of their major structural and sanitation issues. When I went to management, they were either rude, blamed me, or did nothing, except of course move me to another dilapidated space. Problems were never resolved, but only resurfaced somewhere else, and more severely. Eventually, I asked them to break my lease based on their own neglect, and they refused. Being a student, having a decent place to rest is minimal but essential, and being a tenant of SQL was not worth the rent. I wouldn’t recommend anyone renting with SQL. They take advantage of tenants and their practices are unethical and dishonest. Management has shifted a little, but continue to inflict the same disappointment. They only care about money, and the bottom line. I have found mice droppings in my bed and I have found a rotting, mouse corpse inside an opened ceiling of one of the properties. My apartments were dirty upon move-in, and continuous maintenance issues were ignored. Needless to say, this was an unpleasant renting experience. The pictures included, show mice droppings, trash around the premises, a leaking ceiling, and an unplowed drive way. These are just a few (constant) examples of the issues I had to deal with as an SQL tenant.
DO NOT RENT WITH SQL. First and foremost, they are extremely advantageous people. The amount of turmoil I went through while renting with these people was ubiquitous. They don't repsond to maintenance requests, they don't respond to emails, they incur outrageous fees. They segregate their renters and actually very prejudiced. If you're of color at all, save your coins, these people will disresepect you. Especially if you're Black. They think we are stupid.
Save yourself time, money and frustratation and DO NOT rent from these people. They will try and take your security deposit even though the house was cleared and perfectly ok. Be ready to have people who are not Syracuse students also living in your house. They also do not give you a 24 hours notice when entering your house which violates privacy. I also had to call multiple times for them to fix things and plow in the winter (which was included in the lease). They are extremely unorganized and leave the tenants with a lot of frustration.
The absolute worse living experience I've ever had. The management staff is horrendous, rude, incompetent, and inconsiderate. Not worth the low price at all. I was so uncomfortable living there all year. I could not wait to move out and be done with their company. They said to get my deposit back I had to write a positive review, what a joke! DO NOT RENT FROM THEM!