< Back to List

Sustain Realty LLC

Philadelphia, PA

  • 3.3
    Avg Score
  • 0.7
    Years Avg Stay
  • 891
    Avg Rent

  • Recommended
  • 2.5

    Responsiveness

  • 3.8

    Respect

  • 3.0

    Information

  • 4.7

    Condition

  • 3.1

    Pests

  • 3.0

    Safety

  • 4.1

    Social

1.0

WORST PLACE EVER!!!

Posted 1 month ago

Property landlord, tenants this place is dog crap please run away from here they still your rent money and charge you back for it . Crackheads come in and out bugs mice roaches , ants , the floors weren’t new when I came in the tub still dirty toilet still dirty so on and so on . The rent for the one bed room is 995 they charge you ridiculous fees first it went up to $1,030 then went up to $1100 . This place is a scam ! Runnnnn

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 1.0

    Information

  • 3.0

    Condition

  • 1.0

    Pests

  • 3.0

    Safety

  • 1.0

    Social

1.0

Depressing

Posted 6 months ago

I have every window in my apartment open. EVERY SINGLE window including the window in the shower and I'm walking around in my underwear. When I asked for help with this I was told it's an old building and some residents run their air conditioner in the in the winter! OMG! So the only option I have to be comfortable in my home is to run an air conditioner in December!? I pay my own electric bill! I was also asked ""do you want to move." My shower goes ICE COLD randomly. Depressed b/c no $ to move

  • 0
  • 4.0

    Responsiveness

  • 5.0

    Respect

  • 3.0

    Information

  • 3.0

    Condition

  • 4.0

    Pests

  • 4.0

    Safety

  • 1.0

    Social

1.0

I hate this a Aton st. People dont work . Home all day making so much noise. No consideration for others. Rats running all over not mice RATS. Worry about my son getting bite. I hang pictures They f

Posted 1 year ago

Loud noise, rats working out side, smell, dogs, loud noise at night can’t sleep, playing drums on my head, son have Schoo loud noise doing school hours, Dog running on top my head, can’t sleep well, man walking in is house all day, like he’s moving furniture everday

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 3.0

    Condition

  • 1.0

    Pests

  • 1.0

    Safety

  • 1.0

    Social

4.0

Rodents and Roaches!

Posted 3 years ago

I have only been living here for about a month, however this has been one of the worst experiences of my life! Most of the staff are very unprofessional. I had originally looked at another apartment but that one was taken by the time I filled out an application. I was told that this apartment would be set up exactly the same so I took this one. However, the cabinets were filthy and had dead roaches in them. I literally had to dump bleach in them to clean them. Since the first day I moved in, I have seen roaches almost everyday along with a several other insects. Last week I saw a mouse run into my bedroom. The picture of the mouse above is from 5:30am this morning. They put traps down last week and as you can see the traps are not working. I watched the mouse literally walk up and snack on the trap and walk off!!! This is after I woke up at about 4am to find a roach crawling on my arm!!! The other pictures show the scouring pad in a hole in the wall in my bedroom. At first, I missed this because the closet door was blocking it. I called for maintenance to come out and as you can see they did a crappy half job! What is the point of having pest control spray if the cracks and holes are not sealed properly! It does not make sense! I am so exhausted beacuse I've had trouble comfortably sleeping here. These pictures aren't even the half of what I've seen. Also, maintenance has not come back to fix the crappy work. On top of all that I was not told that the gas utility is shared. I thought gas utility would be in my name! I told management that I'm leaving, I want my money back and I'm getting a lawyer! I'm not staying here!!!! I wish I had seen these reviews before I moved here. Hopefully, this review will help someone else. Stay away from Sustain Realty!

  • 0
  • 4.0

    Responsiveness

  • 5.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 2.0

    Safety

  • 5.0

    Social

2.1

Horrible experience

Posted 3 years ago

The fees are insane...please be aware if they send you a certified letter they will charge you...the heating bills are crazy as well

  • 0
  • 1.0

    Responsiveness

  • 1.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 2.0

    Pests

  • 1.0

    Safety

  • 3.0

    Social

4.3

Money Hungry, Terrible Communication

Posted 3 years ago

  • 0
  • 4.0

    Responsiveness

  • 5.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 3.0

    Safety

  • 5.0

    Social

3.9

Do not rent with this company

Posted 3 years ago

  • 0
  • 2.0

    Responsiveness

  • 1.0

    Respect

  • 5.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

2.6

Terrible....high gas bills

Posted 3 years ago

Terrible maintenance and very high gas bills

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 1.0

    Pests

  • 1.0

    Safety

  • 3.0

    Social

2.9

Fraudulent thieves

Posted 3 years ago

Predatory and unprofessional. Allows maintenance and personnel on your property with your permission and does not follow up on outstanding requests. Example: it took 2 yrs to have a simple request like having a window fixed. Ending lease as of July 1 and they still have not fixed the two leaking sinks in the apartment. I have never received any response from management regarding my end of lease, deposit, or the 30 days notice I gave them. I will never do business with Sustain Realty or any of their associates

  • 0
  • 3.0

    Responsiveness

  • 1.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 2.0

    Pests

  • 1.0

    Safety

  • 5.0

    Social

3.0

Total thieves

Posted 3 years ago

Management definitely does not take care of the property in fox chase. Moved here because fox chase is a great location however this apartment complex is terrible. No mowing the lawn, trash, noise and fees are insane. Rent increase with no benefits.

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 1.0

    Pests

  • 3.0

    Safety

  • 4.0

    Social

3.9

Company sucks

Posted 3 years ago

I am current employee of Sustain Realty,LLC. This company sucks and has no strong leadership structure. From the Owners to Accountant, everyone is a talker and not a doer. Please stay away from this company for employment or apartments. Do not waste your time unless you're looking to get your career started. Every time that there is a problem, you will hear the constant narrative that this company is new. Do not believe the lies. Owners are cheap and are barely in the office. The property manager is lazy and will purposely ignore your call if you are a tenant and she will talk trash about you behind you back and smile in your face.

  • 0
  • 3.0

    Responsiveness

  • 2.0

    Respect

  • 4.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 4.0

    Safety

  • 5.0

    Social

3.6

Thieves

Posted 3 years ago

Thieves.....do not move here the fees are extremely high, they "divide" the heat bill between all tenants a bill you never see

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 1.0

    Safety

  • 5.0

    Social

3.3

Projects

Posted 3 years ago

  • 0
  • 4.0

    Responsiveness

  • 1.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 2.0

    Safety

  • 4.0

    Social

3.0

Horrible

Posted 3 years ago

7am loud music playing its insane

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 2.0

    Pests

  • 1.0

    Safety

  • 5.0

    Social

3.6

Terrible living

Posted 3 years ago

Extremely noisy place to live and the fees just keep growing and growing

  • 0
  • 1.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 3.0

    Safety

  • 5.0

    Social

4.4

Decent Living Quarters

Posted 3 years ago

I believe that the landlord is reasonable in the maintenance and upkeeping of the property. There has been issues here and there but for the most part I’d stay a tenant with Sustain Realty Properties.

  • 0
  • 5.0

    Responsiveness

  • 5.0

    Respect

  • 5.0

    Information

  • 5.0

    Condition

  • 1.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

3.5

Bad experience

Posted 3 years ago

I feel that my belongings were out of place, I actually put some things in a spot and took pictures, came home from work and the things were moved, lights were off and closet door was open and off hinges, yet " No one was in there". They hire anyone for maintainence and apparently no background checks, because one employee is a local criminal, go figure.

  • 0
  • 3.0

    Responsiveness

  • 1.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 4.0

    Pests

  • 5.0

    Safety

  • 0.0

    Social

4.7

Terrible experience. Maintenance is terrible and not responsive, trash everywhere and very noisy place to live. Apartments are definitely not sound proof

Posted 3 years ago

Terrible place to live will be moving out soon

  • 0
  • 3.0

    Responsiveness

  • 5.0

    Respect

  • 5.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

4.9

It’s a trap

Posted 3 years ago

  • 0
  • 4.0

    Responsiveness

  • 5.0

    Respect

  • 5.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

4.3

Lazy service

Posted 4 years ago

Some kind of pipe burst on the Upper Floor of my apartment and when the maintenance crew came through my apartment they analyze the situation and still did not fully repair of what needs to be done. Also I have a feeling someone that's coming to my apartment and things are out of place this is not a good apartment to move into I can't wait until my lease is up so I can move

  • 0
  • 4.0

    Responsiveness

  • 5.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 3.0

    Safety

  • 5.0

    Social

4.0

Do not care about their tenants and their monthly rent fees are outrageous compared to their total inconsidration in their tenants

Posted 5 years ago

Do not rent from them, they don't care and will not do anything to assure their tenants proper living conditions and security on the residence

  • 0
  • 3.0

    Responsiveness

  • 5.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 3.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

2.7

Horrible

Posted 5 years ago

  • 0
  • 2.0

    Responsiveness

  • 1.0

    Respect

  • 2.0

    Information

  • 5.0

    Condition

  • 1.0

    Pests

  • 3.0

    Safety

  • 5.0

    Social