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Sterling Town Equities

Brooklyn, NY

  • 4.3
    Avg Score

  • Years Avg Stay
  • 1,700
    Avg Rent

  • Recommended
  • 3.0

    Responsiveness

  • 4.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social

4.3

Manipulative move-out process ruined tenant-landlord relationship

Posted 3 years ago

Sterling Town Equities (STE) was mostly fine to deal with during the duration of my lease (sometimes unresponsive when complaining about a downstairs neighbor, and only really came to action in my defense when I threatened to take legal action and move out). However, the entire relationship was tainted, if not ruined, during my move-out process. I let STE know in April of 2019 that I planned to move out June 8th 2019, almost two months before my lease ended on 7/31. I had hoped they would be able to end my lease early but was not surprised or disappointed when this did not happen. I did however expect a smooth move out process as a result of my ample notice. However, I was not contacted until mid-July to begin this process and given the guidelines for my move-out. Since I had moved to Manhattan from Brooklyn, a lot of this process was daunting with the commute to my old place. They expected pristine walls and multiple walkthroughs with the landlord to ensure I was leaving the apartment perfect. We agreed to meet on site once and see if a further walkthrough would be necessary. I met onsite with two representatives from the management company, one who had only been at the company for a week and has been my main contact, and the other a young man who came across as nice and harmless but is actually deceitful. They pointed out several walls where I had hung pictures during my tenancy and had since spackled but could not sand or paint. They claimed each wall would cost $100 to fix (including one wall that had a single nail hole in it, and they tried to claim that one wall on a single plane that has brick in the middle counted as two separate walls). Both gentlemen told me that since I had moved out so early and their super was performing the work without having to rush they would honor a discount and would get back to me shortly. Since I no longer lived in the area, I returned all of my keys to them at this time. After I repetitively followed up for days to get the estimate, I was told Friday morning (I met with them on Tuesday morning) that the estimate was $600 for the work but they would do it for $450. I reached out to some contractors that I have working relationships with and they all informed me that even the 'discounted' rate was high. After some back and forth, the two gentlemen agreed to speak with management about a deeper discount and would report back later in the day. I did not hear anything back until the following Monday 7/29 that the work needed to be approved at $450 by 1pm that same day or I'd be responsible for doing it myself or paying $600. As the weekend had passed and I recently started a new job (landlord knew this) I cannot perform the work during the week before the lease ends and had no choice but to approve the amount. I had also returned my keys already, so I had no way of accessing the apartment. This company is clearly after a profit and is seeking to take advantage of a young female tenant who was always respectful, clean and courteous. I would highly advise against living in any of their properties if you want to hold on to your security deposit post-move out. If you do plan to work with them anyway, make sure you check out ALL listings for your apartment as they were trying to swindle me into paying a higher rent at lease signing than the one advertised online and I had to prove that I saw a listing for my apartment at $1,700/mo rather than their desired $1,800/mo. Perhaps this should have been a warning sign of their deceitful ways.

  • 0
  • 3.0

    Responsiveness

  • 4.0

    Respect

  • 3.0

    Information

  • 5.0

    Condition

  • 5.0

    Pests

  • 5.0

    Safety

  • 5.0

    Social