I will never rent with these people again. They do not answer calls. They do not fulfil maintenance requests for AT LEAST 3 days, EVEN in emergency. I’ve had to wait days to get my toilet fixed. Weeks to get my AC unit installed while there is 80 degree weather. Days to get help with mice infestation. DAYS to get help with fridge and other issues. There is NO peephole in my apartment door for any security and I live on a main road with lots of foot and car traffic, no way to screen people.
WARNING TO CURRENT TENANTS AND PEOPLE WHO ARE INTERESTED TO MOVE IN TO THURN RUN APARTMENT OR ANY OF STEINER REALTY’S PROPERTY THEY ARE AFTER YOUR DEPOSIT We came here in 2012 and moved out last day of March 2019, only thing I can say is we are so stupid to live in place like that with staff that they have no respect for people live here, Apartments are outdated ,old ,looks so ugly and bugs everywhere , when you look at the kitchen you become so depressed, stove and fridge are so cheap and we never used the dishwasher because it smelled, walls are so disgusting and bugs are with you all the time , during our stays many times we were woken up early morning by knocking our door like you feel Cops are going to break in ( like in movies )but only they have to come in to see where is water leaking in the bathroom or kitchen to apartment downstairs and with those rude and unprofessional staff that we told them number of times that do not come inside with your dirty shoes but they never care and they stepped on our blankets and pillows on the floor and every time we called the office and speak with staff we felt like we are like slave and they are our master no respect at all, we had to be worry about cars because every now and then there were brake in to tenants vehicle, then comes laundry rooms, dirty and you have to share it with others and many times were not even working and we were told that we have to call the vender to come to fix it, during our stay at least in our building no one stayed more than few months, only in apartment next to us we saw at least 8 or more moved out in first few months We lived there 7 years and the reason was we had planned to buy a house and move to our own home so every year we renewed our lease and they never gave us different apartment , we stayed in a same apartment for the whole seven years and when we moved out we were expecting our full deposit but after 3 weeks we received a check that was less than half our initial deposit and a letter ( attached ) I called the office and they told me the place was so filthy and we were not even deserve a penny and they did us a favor , I reminded them about staying 7 years , he said it did not matter, I sent the a email to let them know that I am going online to let current and possible future tenant know what they are facing when they want to move out but they respond with threatening me, this is part of the threat : be careful what you say,. And he send me pictures ( attached ) now I really don’t know if these people understand what they are saying or not, picture of the 50 years old wall that is kind of falling and paint are gone and also pictures of kitchen cabinet that were outdated when we moved in and bathtub that they always has a water leaking problem what are expecting from us to build new wall or remodel their kitchen or buy new fridge to get our deposit back after 7 years? I did my job to inform people of this place, up to you folks do some research before give your money to this people.