We signed a lease with one of PMC Property Group's properties during the pandemic. We took a risk with PMC even though my son's classes wound up being 100% virtual. Occupancy was very low, so PMC was very helpful and flexible. My son became ill during the 2nd year of his lease, and he had to take a semester off from school. Even though he didn't even live in his room for 6 months, we never asked PMC for anything. We signed the lease so we paid the bill. Given his time off, he had to extend his schooling for another semester. Given his illness, we were not sure if he would even be able to return to school. Once he was cleared by his doctors, we asked PMC for a semester extension. We were told sorry, we do not offer semester leases. We made multiple appeals all of which were denied. We were told that they would be more than happy to offer us a full year (which would cost us an additional $5 thousand we don't need). After 2 years of living in their property during their lowest occupancy period, PMC would not even consider a semester extension. They rent to students, in a college area. If you are considering renting in the Philadelphia area, I would look for another company that remembers who their customers are. Otherwise, do not expect anything but a corporate response if you have an issue.
Living here a year and there is still a large for rent sign outside of our house. There are people peeping in our windows and standing on our stoop trying the door daily. I’ve asked these people why they’re doing that and they said they thought our unit was for rent. I called PMC and they said under no circumstances would they take the sign down because it generates calls that they use to push their other properties. Leasing agent was rude and implied I was making it up. We pay $3400/month for our rental and they won’t budge on this. Save yourself and rent from a company that cares a little.
I love living here. Entering my 3rd year. The Manager (Tracy) is extremely responsive and is always available. Her door is always open and she stops what she is working on every single time to give you her undivided attention. I even get email responses on the weekend!
I toured this building in March 2018 and took possession of the unit in May 2018. Eriq, the leasing agent was fantastic, but he sold me a bill of goods that weren't at all as they seemed. I get it - it is his job to fill the building with rent paying tenants, but as the review below stated, the "luxury" property is far from "luxury." -The amount of cigarette and marijuana smoking that goes on in this supposedly non-smoking building is astonishing. I smell pot smoke in my unit at this very moment. You can smell it in the hallways. Management knows about it (they have even sent emails reminding tenants that this is non-smoking property), but nothing has been done to remove the smokers. Upon requesting a face-to-face meeting with the property manager (Eric), I was told that Maryland tenant/landlord laws make it very difficult for landlords to do anything about tenants that violate the terms of their lease. This also applies to barking dogs. There is a barking dog in the unit next to me that will wake me up in the middle of the night, at minimum, three nights per week (I was awakened at 2:41 this morning). I have taken videos and sent so many emails to management. Again, the response is that “we will send a letter to the tenant.” This has been going on since September, and not one single thing has changed in all of that time. Not. One. Single. Thing. This issue was so frustrating in the fall that I asked to break my lease, offering to pay 1 month rent and surrender the security deposit for a total forfeiture (on my part) of almost $2,000. That seemed reasonable to me given that I was paying $2,000 to right a wrong that wasn’t, at all, my fault. I don’t smoke pot and my dog doesn’t wake up people at night. Management’s response was that I could move to another unit in the building but that I could not exit my lease. Read the other reviews online – barking dogs and pot smoking tenants are all over this building. I’m not going to go to the trouble of packing my entire apartment just to move to another place in the building where exactly the same issues are occurring. -On the day that I moved in, I was waiting for a package that Amazon indicated had been delivered. After looking in both the package room in the lobby as well as the package room on my floor without finding my box, I contacted management to see if it could have been accidentally placed on another floor (they replied that if it was delivered, it would only be in the package rooms on my floor or in the lobby). The following morning, I was walking to the gym (more on that in a minute) when I noticed that the cleaning closet on my floor was open and a small Amazon box was askew on a shelf. Wondering if perhaps the package room had been mixed up with the cleaning closet, I took a look to find that it was indeed my missing box but the box had been opened and the contents had been removed. I even found that the tag had been removed from the item itself and discarded on the floor. In other words, someone stole my Amazon box. That should have been enough to send me to find a different property (one with secure package delivery systems as are available at many properties in Baltimore). I reported the apparent theft (along with the evidence) to management, and they assured me that they would replace the item immediately (as I was leaving the next day for a 3 week work trip abroad and needed to take that item with me). Of course, they didn't replace the item, and I finally sent an email 3 months later indicating that I was going to deduct the cost of the item from my rent for the following month. At the time of the incident, I asked management to review the security cameras, and they replied that they didn't find anything. This leads me to believe that the security cameras either hadn't been installed or weren't working because it's wholly impossible for a box to have been removed from the package room (I was the only tenant living on the floor at the time) without it being captured on camera. Alternatively, footage was captured but management didn't want to admit that someone had stolen a box. -As the reviews below note, the elevators stop working at random times, even now that construction has been substantially completed. That’s really unfortunate for folks living on the 17th floor. The heat also stops working on random floors at random times. Both of these have occurred within the last month. Just as the gym and hallways are not cooled in the summer, they are not heated in the winter. In July, the gym was over 86 degrees (I used a laser thermometer to measure it), and last night, it was below 60 degrees in the gym (I had to wear gloves). About the gym… -The gym appeared to be one of the best things about this building, and it is very nicely equipped. However, unless it is a pleasant temperature outside, it will not be a pleasant temperature inside. It was so hot in the summer that I stopped using the facility, and it is so cold now that I have to bundle up as though I were exercising outside. Yes, they have a fleet of Peloton bikes, but unless they are working properly (all of them were down last night), it doesn’t matter how great they could be. -Despite direction from management via email, parking in the handicap spots and the parallel spots is not enforced. I have a mobility impaired family member who has come to visit on multiple occasions, and at night, none of the handicap spots are available because people without handicap tags are parked in them. Furthermore, parking in the parallel spots was prohibited in an email by management, but still, cars are parked in those spots every night, making it impossible to exit if you are blocked. Also, any mobility impaired resident or guest cannot access the gym or the rooftop desk/lounge/pool as it is only accessible by flights of stairs. -Despite assurances from management that the garage door would be properly closed at all times, that still is not the case (a lock box has not been installed over the manual switch as the previous manager said would be done). This is a significant safety hazard, especially in this neighborhood, especially at night, especially for a female who is exiting her car alone. -When I looked at the apartment in March, I was assured that resident social events were hosted regularly, but in the 8 months that I have lived here, we have not had any events. I moved to Baltimore not knowing anyone, and the promise of events where I could meet neighbors along with the high quality gym were the two main reasons that I moved into this building. If you don’t have social events – that’s fine – just don’t mislead potential tenants. Based on my experience here, I would not ever advise anyone, friend or enemy, to live in any PMC property. The front-desk security guards are very, very nice. Otherwise, it’s a disaster.
Location of most properties are great. Property Managers (Jenifer and Cynthia I think) are not responsive certainly not friendly. They do not allow you to choose your Electrical / Gas provider and the one you have to use charges about 30 a month in customer service fees just for using them-there is nothing in the lease that states this additional cost. I had roaches in my apartment on 2 different occasions. I sent email the first time where they stated that they could come in and “spray” they said they did but the next night I saw another roach in my apartment. (And trust me my apt is clean”. Property manager stated it takes time for the poison to work. I live on a higher up floor which means someone had roaches is there apartment that got into mine. They seemed not to care about how they got in the building. The maintenance men are very good and friendly. But I can’t wait to move out.
If you have lived in new luxury apartment buildings in the past, PMC is no where near its higher-end competitors. My husband and I are moved into a new apartment building One Water in Philadelphia. The unit is great, but the rest of the building is falling apart. There are trash bags stuck in the trees and litter all around the exterior of the building, the front glass doors were broken for about a month so all had to use the back door to enter and exit the building and security was not positioned there, which compromised our safety, the roof deck closed for maintenance right in the start of spring, the halls smell like dirty cigarette smoke and weed, there are a bunch of young 20 somethings living in the building who trash the communal space and leave the space looking like a frat house on weekends - not to mention the noise. Oh, the noise. The cheap building construction does not block out the thumping base that permeates through the walls from around April - October coming from Morgan's Pier bar across the street. Horrible experience and terrible management. There are plenty of beautiful high-rise buildings in Philadelphia that offer stunning views that are the same cost, but with a much better experience.