I have never had a worse renters experience in my life. The building literally flooded due to an upstairs apartment on a Saturday, causing the fire alarm to break and repeatedly trigger until it was disabled. The MC didn’t respond until late Monday afternoon. Their response was to disable the fire alarm, which lasted until at least when I moved out. Honorable mentions to roaches, ancient fire alarms, an awful paint seal in the shower floor, and soggy walls that were just repainted. Incredible.
We leased an apartment that claimed it had air conditioning both in the advertising and in the lease. Not even a window unit! 3 weeks in and none of the appliances have worked since move in. Dishwasher, washer and dryer are not operable. We are still waiting for the landlord and property manager to repair them. Very disappointing and terrible communication skills. Would never rent from them again!
The landlords are incredibly mean and I feel like I am being taken advantage of as a single renter. I only live here because I cannot afford to live anywhere else and they know that. They are not kind or gracious with helping out their tenants and can be rude or passive aggressive in their emails which are also sent days, sometimes weeks after the initial emails. No one deserves to be treated so rudely, but its a choice between being treated fairly or being homeless.
I like the location and will be living here next year. However, the only reason I've stayed is because I like the location and don't want to move my stuff during college. These landlords are atrocious. The property itself is pretty crappy and they do not answer their phone ever and take a really long time to respond to emails.
Hard to know where to even begin. Danielle could not be worse at her job... I had countless unaddressed maintenance requests while I was there. She filters the requests herself and chooses which to send to the maintenance crew. The washer/dryer in the basement were consistently broken, and she keeps her voicemail box full to avoid all these problems. Not to mention the absolute garbage properties, and they inexplicably kept $500 of my $850 security deposit.
Overall, the time I spent living here was not the best. Our basement flooded every time it rained, our appliances broke on more than one occasion and were not fixed at the speed we would have liked, our heating and cooling system were always on the fritz, and it took them a while to get back to us.
So our landlords just love not getting back to us, checking their phones and replying to emails :-) Yes, Danielle, I’m calling you out. We had a broken fridge for WEEKS and once we finally threatened rent they came the next day with a used one :) after we stated that we needed a NEW one not used because of they’re collecting $4350 a month from all 6 of us they can afford a brand new fridge that would last them years? Lol. Anyway, now the fridge is broken once again. But like come on. It’s just a constant cycle of stuff like this ^ Thank you for this creative way to get our issues handled!!
Very slow to respond but they always respond and resolve all of my issues. They are always polite when entering my home and emailing me back- only complaint is they can be slow. No problems that you won’t face in any other Philly apartment. Installed security measures without hassling us and also gave us a brand new dryer without hesitating.
Where do I begin with these SLUM LORDS. Stay far away from this company because all they will do is charge you rent and ghost you. Move-in day consisted of dirty floors and broken utilities. We did not have working carbon monoxide and smoke detectors, sprinklers, and a broken lock on our front door, which is clearly illegal and unsafe. Not only did we have an unsafe environment, the property manager Danielle NEVER responded to us. Only at her own leisure, which could be up to 2 weeks without a response. If we did get a response, it would be a refusal to fix something like our front door. Our front lock was unsafe and didn't lock properly, which could've easily resulted in a break-in. In addition, the number of times our washing machines broke, and they would send over a fake maintenance man to "fix" the problem was absurd. It took them 8 months to finally replace our washing machine. In addition, we had many problems with our smoke detectors randomly going off and would send the fire department (finally when we begged them to fix them through L&I). We also had a few floods in our basement. NOBODY would call us back in urgent matters until weeks later when we had to deal with the problem on our own. Off Campus Philly takes advantage of young college students. They are a disgraceful company. Whatever you do, DO NOT RENT FROM THESE PEOPLE!!!!!
Disgraceful management company. I seriously implore any student to find housing elsewhere. The only positive thing I can say is that we liked the location on diamond st and we liked the layout of our apartment. Thats it. We initially tried to move in only to find that the unit had bed bugs and required a treatment by an exterminator before we could move in followed by another treatment 2 weeks later. We received the invoice for the 1st treatment but they refused to send us the 2nd invoice and instead we had to only go off of their word. Throughout this whole process they were extremely difficult to get in contact with and that continued through the entire duration of the lease and after when we all attempted to get our security deposits back. The only time got a relatively quick response was when I told them I wanted to pay the remaining 5 or so months of rent in advance. Danielle is an awful person and should not have a job at this company, or anywhere for that matter. We also got our security deposit back 2 weeks late (which is not legal). I understand that mistakes can happen, but I know the size of their portfolio and the time it should take to respond to tenants. Off campus is very unprofessional and it's sad that they are able to remain in business.
The tasks I asked were far and few, but man did they never do what was asked. Our fridge was not cold and we asked multiple times to have it replaced. They would rotate the same 3 fridges until they finally brought us one that worked. Eating 45 degree food is NOT safe, and quite frankly just plain old gross. Our neighbor's upstairs water heater leaked into our unit for weeks on end and I contacted multiple times only to be ignored. It was leaking through the bathroom vent constantly dripping. Still no repair done. Only someone who came and "looked". I asked multiple times too to have the water stained walls re painted and still nothing. Our toilet was constantly broken and the repair man would send me nasty emails how it was "fine" after he came, only for it to break the next day. Stop wasting your money in half-assed repairs and do it right the first time, then you won't have to revisit. Thank you, next.
Professional scam artists. Policy with pro-rating rent is that if an issue is fixed within 24 hours, they don’t have to credit your rent. We kept having heat and hot water go out and they sent some shoty maintenance guy (I use that title generously) out who basically patches an issue up only to have the hot water break again within days. They just send someone out so they don’t have to pro rate rent
I love living in my apartment with my roommate. However, it's not the apartment that is low quality. It's the MANAGEMENT! Our manager, Danielle, never responds, and on the off chance that she does, she responds in very few sentences that do not fully answer our questions. They never answer the phone, and it goes to voicemail which is FULL. Very unprofessional. Wanted to lease here again next semester but now we are not sure. Very disappointing.
Every problem i am about to list has been present since we moved in: more than half the shelves are broken in the fridge/ freezer, all of the cabinets are wobbly in kitchen, one bedroom leaks every time it rains, the walls/ floors are very thin (you can hear everything, the washer is growing mold, one bedroom has a damaged ceiling frm a water leak and they never fixed it. maintenence takes forever to come to the apartment to fix your request. Most of the time it is a temporary fix that comes right back.
These are just a few of the disgusting conditions we found on moving in. There was construction debris all over the main entry way and up the stairs. The grossest was the freezer with mold and frozen fruit flies. Also, there was garbage in the gap between the side of the bathroom vanity and the wall. The kitchen sink was clogged, and the dishwasher backed up into the sink. The vent hood over the stove doesn't work, and the inside of the cabinets are all greasy. Then the main internal door knob fell off, trapping the tenants of all three apartments inside our building - that's a huge safety issue. The only choice we had was to prop open the front door, which is of course another safety issue. We don't have a mailbox - not sure what to do about that other than rent a mailbox at the post office.
Absolute slumlords. Our unit had a litany of issues that we were not informed of and were not fixed prior to move in. Code violation after violation was found. Our unit also smelled terribly when we moved in, most likely due to mold but we never figured it out for sure. They took forever to take care of maintenance issues, even when we indicated that the issue was urgent. Danielle the leasing manager is friendly enough over email but is completely incompetent and takes forever to respond unless money is involved. GO ELSEWHERE!!!!!
We rented through off campus Philly for a year. The apartment appeared nice but there were a lot of issues. Danielle barely ever responded to us, conveniently when there was a problem with the security deposit. I barely got any of my security deposit back because my ROOMMATE'S submitter was disgusting. Not sure how this falls on me. Overall they're terrible slumlords and scammers. Worst experience ever
The property manager for my house at 1846 North 16th St., Danielle, was incompetent and impossible to communicate with. They showed up unannounced and without 24 hour notice multiple times, they failed to provide quality repairs on a number of utilities including the basement stairs even after a house guest fell on them and was seriously injured. The repairmen they send are often cheap low quality workers. One time a contractor came to patch a hole in our wall and did/said nothing about the dry rot and growing mold beneath the dry wall that was impossible to miss even by the untrained eye. The only way to contact them is through the portal and service requests, however there are instances of emergency when having a phone number would be infinitely more useful. For example: the front door utilizes an automatic magnetic lock and key pad, one day out of the blue the door would not unlock even with the proper key code and the flashing green light to signal that it was input correctly. No one was home and there was 2 pets inside in the heat, unable to access my portal on my phone I had to climb through a window in the back to resolve this and enter through out back door for days. Upon moving in we had an old coin operated washer and dryer that regularly destroyed articles of clothing, a dishwasher that just didn't work at all, and a gas oven with missing knobs to activate the range and a worn down knob to active the oven so that it was impossible to tell which temperature you were setting it to. These people don't care about residents or the property, they just view it as a paycheck and will try to shift all the financial responsibility of their falling apart locations onto unwitting college students.
I lived in my 1 bedroom for 3 years, 2 years with another company, and 1 year with Off Campus Philly after they bought the property. Within the first month I went a weekend without water in my unit, they were supposed to be paying water and did not make the payment so it was shut off. Following that they then did not pay the electricity bill on the laundry facility (none of their units have a water and dryer so in the lease they explain you get the rights to their laundry facility), took a week for them to pay that and get power restored. I went a few months without issues and then during the winter, yet another issue with the laundry facility, a pip burst, took 2 months for them to fix, all while ignoring all residents emails about the issue. And to put the cherry on top, my heat went out in the middle of the winter, which they refused to fix because it required a new heating system all together. I had a great time along with paying their overpriced rent, then paying a huge electricity bill due to my personal space heater. In addition there is no emergency line, so if something happens to your apartment, say the heat not working at 7pm and it being 45 degrees inside, tough luck. I did get the majority of my security deposit back though so I will give them credit for that.
We lived in a basement unit for them, and regularly got electric bills of $500 - $600+ during the winter months. The apartment is set up with a heating unit that has to work overtime when another unit should be doing the job. The ceilings have been leaking lately, one time putting half the apartment under almost an inch of water. Everything is constantly getting wet, which is oh so tempting for bugs. Gnats infest the place no matter how many times I clean or bleach the drains. Do not live in any of their basement apartments, and I'd keep an eye on the electric setups and walling/ceiling for any of their apartments. Everything is a rush job, and I'm pretty sure they're just counting on clueless students
Still trying to get back the deposit they don't respond to any issues. There is not security alarm and the tenants on the third floor always left the door unlocked when having friends over because they didn't want to run down to let them in. The window locks won't lock until we had to jam them close. The damage from the previous tenants was never fixed so when we moved out they charged us for the damage. The apartment was dirty when we moved in when we called to complain they claimed the apartment was cleaned and painted. They never explained on if the apartment was cleaned in painted why the floor was covered in grease film and the bathroom walls had splatter from someone being sick. Still fighting them for the security deposit. Would advise to skip doing business with this group. The woman doesn't have an office or a fixed address to track her down.
I had to take matters into my own hands as a result of there being an an infestation. In addition to this issue my roommate had an issue with pests. It took weeks to get an actual response, had to basically always had to contact them repeatedly for a simple reply. The place is big, however it came with rodents & pests. They're not on top of their game!
I've known the landlord for a while, I first met him when his friend and him somehow ended up on campus and was partying in my boys frat house blowing lines of coke while his older friend was having sex with an 18 year old. As he was drunk, he was gloating about how stupid temple students are and how he makes so much money off "their stupid parents" since, as he said, off campus has the safest housing. He also violently attacked my good friend Lauren who he previously dated. The team is great, but Michael Lopsonzski, 3781 walbert ave allentown, PA 18104, is a drunk and a joke of a landlord who also made me have an abortion after raping me. DISGRACE!
I did not at all have a good experience with this company. They place cheap locks, our dead bolt broke, and my window was crunched. You can file maintenance requests but they will not email you back and when maintenance arrives they will let themselves in. Oh, and we had roaches in our bathrooms. I do not recommend living here.
Subject: Lease Amendment
From: "[email protected]ﬀcampusphilly.com"
Lopsonzski signed a release, agreeing to remove us from all Claims and Responsibilities because we found them a replacement tenant before the lease started. Nobody lost money, except for us. Even with a written RELEASE from the Landlord, they kept our security deposit. Off Campus Philly and Lopsonzski refused to accept our Certified Letters as THEY required by THEIR Lease. And yes, we did tract down their attorney to file a civil suit. Read the entire claim: www.Peopleclaim.com Search LOPSONZSKI and PHILADELPHIA is the Search box. BTW: according the Pennsylvania State Law: Landlords may be liable for 2x the security deposit in cases like this.
I never do this but i have been renting from them for three years & NEVER had a problem, you're leasing an apartment therefore be the young adults we are by taking care of the place you live in, and also, extremely petty of putting the dudes info out like that. you're mad you didn't get all your security deposit back bro? grow up. i rented from temple town for one year & they gave us 0 back even though there was one small hole in the bathroom. you should be grateful you got anything, DON'T BE A PETTY LITTLE B**CH, by putting his personal info out there. sad and pathetic of you man.
Danielle absolutely sucks. She is rude and wants to take your money. The location isn't bad, however, the actual apartment is not the best. When we moved in the washer smelled absolutely awful and our stove is very unsturdy and has electrical issues in the back that causes sparks. I would not recommend them.
There was literally a human dump in the toilet when we moved in. The house is in terrible condition it is patched together with band aids. Danielle is not helpful at all. The maintenence people have our key pad code and cam come in when they please. We have no prof but they may have stolen things.
Doors are keypads so even if you don't want them to come in you are out of luck. Definitely mold in the basement that Danielle claimed was "not the bad kind of mold." I'm not a scientist but not sure there is any good mold in basements. Didn't really help with simple repairs. Interested in doing late projects like ripping up carpets and putting in new hard wood floors 3 weeks prior to your move out so that they can use it as a selling point to new tenants. Painting while your furniture is in the house and ruining some of the furniture. I would move home and live with my parents rather than spend another year with Off Campus Philly.
When we moved in, the hallway and stairs leading into our Apt was filthy. We were told that they don't clean that until the week after classes start as people are still moving in and they don't want to do it twice. So for 3 weeks it was disgusting but figured they'd be out. Once classes began. We've been in school 6 weeks now and have called countless times and still no one has cleaned. Our dryer was also broken which was reported on day 1 and we're still being told they're waiting for the part 10 weeks later. The biggest problem is that no one gets in touch with you unless your rent is due or past due. It's evident that customer satisfaction is on the bottom of Off Campus Philly's list if priorities!
OffCampusPhilly has taken my organizations security deposit every year for the past seven years, this totals up to about $35,000, while only repainting the house once with one coat of paint. They use the security deposits not to repair, but to upgrade their residential units from houses to apartment complexes. If they even bother to provide you with a reason for why they stole your deposit, it will be vague and past the date for which they are obligated by law to give it to you. They also deduct the cost of painting the house every year from all their tenants security deposits, which is technically illegal. Please do yourself a favor and avoid them.
Not sure who would leave a bad review now- because Off Campus has been great since Terry came on. And how does someone not know who the owner is when we write a check out to him every month.... I never met him before last week but he was at our apartment inspecting some of the roof repairs that were made and fixed one of our windows too. He was really nice to us and everyone on this block loves Terry. She is so understanding and treats us like people- not just rent money. Im really happy with the care and concern the owner and the whole team has showed us since January- especially paying online and having really organized invoices and breakdowns of everything. Less confusion, fast service, and kind attitudes.. This are infinitely better than past management and we will definitely be staying here until we graduate.
Kudos to Michael Lozonpenski for making the much needed change and getting rid of the entire staff of who was here before. Its like the whole street got an upgrade. Terry is so nice and really cares about us, she spends alot of time talking to you when you call her and was so kind to my Mom walking her through the new process of paying online which has been SO much more convenient!!! She is always there, answers my emails right away and always answers the phone. The new guys that fix things show up right away and take care of everything you need in the apartment or at least let you know when it can be fixed. Plus they pick up all the trash and keep the sidewalk clean for us. So much happier now and hope it continues! Sincerely thanking the new team!!!
They got new management a month ago, new property manager is very responsive but bottom line is the landlord is not doing shit to solve any issues. He is unaware of everything going on in the units, no one even knows who he is, the repairmen don't do anything helpful either. The units "look" great but do not run well at all. Piece of shit.
Thank GOD Megan is GONE!!!!! The new property manager Terry is AMAZING! She met with all of us personally and listened to all of our concerns. Shes actually meeting with everyone on the block AND finally got the sidewalk shoveled and the steps salted. Ive called her twice and she actually PICKS UP THE PHONE!! Our washer is finally fixed, and she gave us a space heater until the repairman came out to fix the heat the SAME DAY!! Its a MIRACLE!!!! THERE IS A GOD!!! WE LOVE TERRY!! FINALLY SOMEONE CARES!!!! Looking forward to a better experience with Off Campus Philly!!!
I rented from off campus for the past year and will be thankful when my lease is up. As other reviews have stated, Megan will NEVER answer her phone. If you're lucky you might get a short text or e-mail acknowledging your call, but no hope of anything getting resolved. From mold and leaking ceilings to pests, lack of heat/hot water during the winter and a front door that wouldn't lock for a month... these people are seriously the worst. Be smart by avoiding these leaches.
Seriously the worst experience. Property manager never answers the phone. Literally never answers ever. It is so hard to get in contact with them, so when things break, it will take forever to get them to send someone out. Also all of their maintenance employees are extremely incompetent. If you are lucky enough to get in contact with the property manager and have her send someone out, they will take weeks to fix the most simple of problems. There are various things in my apartment that are still broken, that the property manager has been aware of for months, but has yet to address. Renting from off campus philly requires so much stress and work, that it becomes hard to focus on school work. If you don't want to inherit a huge burden, do not rent from off campus philly.
My apartment needed the entire upper floor's ceiling removed and redone in July due to mold. The crew did not clean up after themselves and to add to this, the ceiling fell apart only a few months after. Now in December after snowfall, the ceiling is leaking, peeling, and will likely mold again. OffCampus Philly is incredibly unprofessional - avoid avoid AVOID.
Horribly overpriced. Everything breaks, nothing fixed. You will get nothing back of your original deposit, of course. The landlady is extremely rude and NEVER answers phone calls. Notice the giant blocks of only positive reviews that all sound the same? She's gotta be writing them. Do yourself a favor and rent from a private landlord who actually knows who you are.
Don't rent from this group. Shame on Temple University for allowing their name to be associated with this slimmy group. This is a very unprofessional group with good to average web-design. Don't be fooled. Once you become a tenant, they dont respond to email or phone calls. If you have a problem with your unit- call the city. You'll get a faster response. You have to file a claim in small claims ourt to get back your security deposit. Off Campus Philly should be Off Limits!!!!
I feel extremely safe in this apartment, and that's about it. The outlets in my bedroom and the door to the air conditioning have been broken since I moved in, I've told Megan at least three times about it, and no one has fixed them. Also be prepared to pay fines for pretty much anything, like locking yourself out and needing a lightbulb fixed. When I moved in, there was tons of garbage left near our stoop, and we all got a garbage fine for it, even though it was not our garbage AND the date of the fine was a date when I was not living there. And they will "lose" your rent if you pay it any other way besides going to Bank of America and depositing it.
My son moved into their apartment and the outlets in his bedroom failed to work. the circuit breaker kept tripping. I have been trying to contact Megan and have had almost no response for three weeks. I did get an email stating electrician would be out Friday, I just didn't think it could be several Fridays from now. Still waiting, about ready to hire my own electrician and deduct bill from the rent. I am appalled for the amount of rent that we pay, the service could be sooooo unprofessional.
No one in their right mind would ever write a positive review of this place. It was a hellish year of unusable appliances, MOLD EVERYWHERE, and the least responsive property management to ever exist. Everyone on my block renting from mike and Megan had major complaints. Don't believe these phony positive reviews!!!
When you look at this page, you must ask yourself how there several 10 out of 10 reviews, but also tons of extremely negative reviews? I have lived in one of their units for a year, and have had nothing but problems. Each time something breaks it will take weeks or sometimes months to get fixed. The property manager Megan, never answers her phone. Literally never. In living there for a year, she did not answer one time I called her. My ceiling was molding because of poor construction and leaking, and it took over 2 months to address this problem. The positive reviews on here must be fake. They all mention how fast management responded to them, but the negative comments mention how management never responds... either 5 people are living in an alternate universe, or Megan (the property manager) is making these positive reviews.
Thank you Megan for being fair and reasonable with the return of our security deposit. We lived off campus at Temple since sophomore year and you cared more about us than any other landlord. I know we were not the easiest group to work with, but thanks for being there for us and treating us fairly. We'll miss ya! Jess/Jen/&Co
Love the location, great stainless appliances, big beautiful kitchen, & happy to have laundry machines inside our apt. Very happy how fast management responds to our emails. We have had small problems like, our Apartment was a little dirty upon move-in.....but we told Megan about it......and she had the place completely re-cleaned the next day. Water was not hot enough coming out of the showers.... That was fixed the next day. Overall, better than the other landlord we've had yet and we're passing our apt on to our junior friends.
My daughter rented from Off Campus Philly for the 2012-13 lease period. I would like to thank Megan for all you did for the girls, you both responded to all the needs that came-up..Thank you so much..I have a friend`s daughter planning on attending Temple next fall, I already forward your information to her father..Thanks Again!! 1803 N Willington St - Dad
It seems management responds fast to email repair requests. You can call too, but they will direct you to email the request for faster service. We had a problem with our washer/dryer from the Peco power surges damaging the circuit boards. This happened to our other friends who rent from somebody else on Willington Street behind us. These power surges are from all the new construction going on in the area. They were repaired within about a day and a half.....which I guess was reasonable. Our apt overlooks the athletic field and track on 16th Street. We feel safe here with the school being so close, the fields lit up all night, and the police station 1 block away. We renewed our lease for 2013-14.
I'll start with the good things about Off Campus Philly: The lock to get into the apartment is great. That's pretty much where the list stops. Washer/dryer have broken multiple times and it has taken at least a month to fix each occurrence, landlord does not answer/return phone calls, rent is comparatively high, the apartment is not exactly structurally sound, and tenants are threatened with eviction for breaking rules never brought to their attention. If you can avoid Off Campus Philly, you will be doing yourself an incredible service.
I only wish I could put negative numbers for most of these categories. Ceiling kept molding due to poor building construction. Landlord NEVER answers phone calls. If anything goes wrong, expect to wait a very long time for it to be fixed. If you have any questions, expect them not to be answered. Once you sign your lease, they know they no longer have to compete for your business and treat you very poorly.