Never follow through on anything they say. When we moved in the house had all kinds of scratches in the floor and old holes that had been painted over. Now when we move out they try to say that the damage is from us even though they noted it before we ever moved in. Took them 4 months to install our smoke alarms after moving in. Had a leak that got so bad a 3' x 3' square of our ceiling fell in (this was about 6 weeks after notifying them the ceiling had started leaking). The heating system never worked and our apartment got all the way down to 35 degrees. They sent out numerous HVAC techs who all said it was broken and needed to be replaced, but they wanted to, "shop around". They would avoid calls and emails. I'm sure there are many other things I am forgetting, to sum it up the experience was terrible.
Overpriced apt( we accepted that moving in but they victimize college aged kids) had to call them many times to fix issues when we moved in one of our basement windows was broken and it took them weeks to repair it, we lived in the middle of point breeze they would send people there with keys to our house without giving us notice they charged us for our water bill which isnt even legal they kept all of our deposit to spite us leaving the place in better condition then when we moved in through the moving in and out process their communication was terrible they were always late to meet with us and to meet with other renters, we ended up showing the house for them almost every time they had people come.
Overall they were a good landlord. They were responsive, and when our heat broke, they had 2 space heaters at our door within hours. That said, they tried to cheat us out of most of our deposit and bill us for many issues that the previous tenant had done. They seem to have "forgotten" the condition that they provided the apartment in. Solid landlord while living there, but beware of your deposit. Take lots of photos when you move in.