Overall this place is super unorganized. They claim my roommates and I owe thousands of dollars when none of us have been late for a payment. We got multiple eviction notices that mysteriously just would go away after a few days, even though we all paid money on time. Mice issues, flooding issues, and does not respond to emails at a timely manor. All in all would not recommend
I had mice in the walls and running around my apt for over a month before they even contacted an exterminator to come out. They set me up with the worst exterminators ever who set appts, never showed, and then said I never made an appt. You only get to speak to a receptionist who "puts a note in to the maintenance" people who never call you back. The actual maintenance guys who work for the company came out after I had an entire sewage back up problem ONLY after I told them that their property was going to be damaged with the sewage. They came out and blamed me for backing up the system even though they knew one of the other neighbors had the same issue. And to top it off never wore hotties or anything to cover their shoes and after stepping in the sewage proceeded to walk all around my apt and on my rugs. I highly recommend not renting anything from this company.
If you rent with them, you better hope that no issues arise that you need help with. You only get one e-mail/phone number for a receptionist who isn't allowed to give any information out. However, the receptionist (your one and only contact), doesn't know the answer to your questions/concerns, so you'll never get them answered. There is a maintenance portal for your requests, but the majority of the time it will be marked as "completed," when it's not. We've had something marked completed without even having one visit from maintenance. The apartment is nice, but it's not worth the effort you have to put in to get a response. Also, they send e-mails only a few hours before entering your apartment, and as you can imagine, you'll get no response if that time doesn't work for you.
The lack of competence this company has, the ignorance of the staff and unsuitable living environment is appalling. They ignore request, ignore calls and emails, refuse to correct issues properly if at all and then at the end of the lease charge outrageous amounts for items such as $588.00 for a plastic refrigerator rail. Painting that was not completed when we have moved in, etc. Yet they send checks to tenants that leave prior to end of the lease and bill the remainder of the tenants for the loss. Then when and IF you ever get someone on the phone they are surprised that you are upset or have become agitated.
Would totally never rent with this property group ever again. The owner of the building is very inconsiderate and takes advantage of the renters. Severely over charges for maintenance calls. Took more than 2 days to respond to an emergency leak situation. Never came to fix the water damage that resulted from that situation. Huge centipede pest problem.
Although this company is better than the slumlord company that previously took advantage of myself and other college roommates, I still wouldn't recommend them. It's disheartening that almost every property management company in the Temple area is simply there to supply poor service while robbing all of their tenants dry. Over two months of telling this company that our AC doesn't work, they continued to send out the same HVAC worker FIVE times. The unit even starting to LEAK after he was here one of the times he "fixed" it. Here we are two months post the first AC maintenance request, sitting in a house that is 90 degrees inside, wondering how this company still hasn't replaced the AC unit entirely, clearly it's unfixable. One thing is for sure, they sure know how to save a buck while making their tenants miserable.
This is the worst renting experience I've ever had in my life. When I moved in it took multiple maintenance requests to get a plumbing situation in my bathroom fixed, a garbage disposal which was promised but never installed, and an exterminator which was needed in summer months to eradicate flies and never showed up. If you are a student who's renting with them they will take advantage of you. Absolutely awful.