Maintenance Nightmare

Posted 1 year ago

Well, time has come to give a review on our living situation. Let's start off with move in. What we weren't told was that the place was condemned the previous year and we were unaware of the fact until we actually stepped foot into the house. We were told we would have our house "professionally cleaned" upon move in. Expecting a clean house seemed reasonable especially with the emphasis on "professional." Little did we know we'd be vacuuming, scrubbing the floors, showers, bathrooms, etc. When we walked into the basement, there was still trash everywhere from the previous owners which led me to believe there wasn't any cleaning at all. Garbage filled the basement to a disgusting extent. I wish I clocked in ahead of time to get my hourly pay for the job we did. From a utilities issue, we had a TON of run ins. Starting off at the smaller issues, our windows would not work. By "not work" I mean we would need to hoist most of our windows with something that way they'd stay open. The two front windows were double windows which meant we would get sneak attacks from cold air every morning in the middle of the winter because they wouldn't stay shut when raised up. Next up we have the dishwasher. We paid almost $700 a month per person (7 people) for our dishwasher to never work. We had maintenance come over multiple times to "fix" it, but wound up being told each time "just run it once and you'll be good." Needless to say, we experienced many times a flooded floor and flooded basement due to the dishwasher only to be needed to run once. Next on the list: heating and air conditioning. We had to buy our own heaters for the family room and for some bedrooms because the heating wouldn't work. Same thing with the A/C, always was off/on working. Would have it fixed one day just to have it stop working the next. Replacing items was always a pain as well. When it came to this, it always took multiple weeks for us to replace items. Another complaint is when I had a brick replacement outside of my window. A brick seemed to be falling out of place, so they crew came to fix it. When they were finished, the whole "leave the place how you found it" did not apply. Brick pieces and dirt were scattered all over my carpet by the window. Disappointed on that one. Ah the smelly little rodents are next. Mice roamed the house like they paid rent too. It's Philly, expect to see mice or rats on the streets, maybe even once in a while in the house. But we saw them every single day of our previous winter. We had maintenance come out multiple times until the spring rolled around and the mice finally moved back outside. Maintenance essentially did nothing but tell us it was just it is what it is and put down a couple dollar store mouse traps with dried up peanut butter on it. Also had cockroaches. One of the funnier parts about the crew that worked on our house was when we needed a whole shower replacement. Forgot to mention that if you shower for more than 10 minutes, chances are that your roommate below you has their bathroom flooded. Anyways, a shower needed to be replaced and they demo'd the wrong bathroom. My roommate currently doesn't have a bathroom yet still has to pay rent. I feel bad for that guy. Not to mention one new shower that was put it is significantly smaller than the already tight-squeeze shower. Although I may seem extremely negative towards this group, there are a few positives. We were allowed to own a pet, the crew was made up of very nice people, and we had no issues regarding any noise complaints or trash fines. We also did not have to pay for any replacement items which of course is a huge plus considering how much needed to be fixed.

• 0
• 
• 
• 

The Good, The Bad, The Ugly

Posted 1 year ago

The Good I never had any water pressure or water heating issues, even with my exceptionally long and hot showers. Every room had its own bathroom with shower. In general, our landlord would get back to me within 1-2 days, though sometimes even sooner if you texted him instead of emailing. Fairly cheap, and the few times I was late with rent due to being broke as heck didn't turn into a huge issue. I haven't gotten it yet because I'm still living in it, but supposedly we should be getting security deposits back (some places will just keep it) The Bad Dishwasher never worked from day one, and nearly 3 years later its still not working. Asked multiple times to get it fixed, it just never happened. Originally it smelled horrible, but at the very least we finally got a plumber to fix the drain so dirty water wouldn't stay in it. A lot of the problems stemmed from not being able to get real assistance in a timely manner. We'd get a response from our landlord, but then nothing would happen for weeks. Then we'd need to ask again. The Ugly Winter long mice problem. Ended up needing to go to war ourselves before the landlord finally got someone to help. We can still sometimes hear them in the walls, though... If you didn't deadbolt the door its possible to break in v easily. Definitely should be looked at. To top it off, one of my roommates needed a new shower. After many weeks, they finally sent people to do it. Those people ended up ripping apart the wrong shower (f-ing hilarious) but didn't put it back together. After a few more weeks they came back and tore apart the right shower, but didn't actually put in a new one. So two of my roommates went weeks without having their own showers, before they finally came back and put in a sub-par, shoddy one. It doesnt even look finished. TL;DR: I'd give it a 6/10, which is being generous because personally I had an easier time than my roomates did.

• 0
• 
• 
• 

Maintenance Nightmare

Posted 1 year ago

• 0
• 
• 
• 

Dont highly recommend

Posted 1 year ago

I had constant trouble with leaking in my ceiling ever since I moved in. They would come far too often and not really fix it. After they would fix it my room would be an absolute mess with debris. Later in the second year of living there. My roommate ordered a shower because his was broken. They then came into my room (I had the best shower in the house) and completely tore it out. It has been over 2.5 months and it has not been fixed. My bathroom is completely unlivable.

• 0
• 
• 
• 

Not the greatest experience

Posted 1 year ago

We had our sink and dishwasher backed up with food and liquids for almost 2 weeks before someone came after each of repeatedly reached out. Had mice problem for most of the time there. If someone was coming to our house we would have about 20 minutes notice. Walls were dirty when we got there and we had to clean the whole place before we moved in because it was disgusting.

• 0
• 
• 
• 

Horrible, horrible company.

Posted 1 year ago

This company is horribly mismanaged. They have one property manager who can’t handle it all. Insecure locks, bug problems. The secure parking I paid for was literally an open/damaged garage door for the entirety of my stay. Highly suggest renting elsewhere.

• 0
• 
• 
• 

They should be shut down.

Posted 2 years ago

They keep everyones security deposit.

• 0
• 
• 
• 

Awful Customer Service and Maintenance

Posted 2 years ago

• Never got a key for my room — landlord told me he would bring it to me and then left me waiting for 2 hours without ever coming. • AC broke several times, never got fixed • No hot water right now • takes several requests to get Maintenance to come and when they do, they leave and come back for several days — always give excuses for why the work couldn’t get done • our dryer had a gas leak and they ignored our maintenance requests • old tenants were moving out on the same day we moved in

• 0
• 
• 
• 

Ok experience, great location and apartment.

Posted 2 years ago

Smaller company than you would think, only one guy you really interact with outside of maintenance. Maintenance is spotty in terms of coming when you request something. If you are renewing, do it as early as possible. WiFi is your own responsibility.

• 0
• 
• 
• 

How do I get my deposit back? I called several times and was told it’s on its way,

Posted 2 years ago

I’ve been waiting for months . Why won’t they just send me my deposit? The apartment was all in pristine condition.

• 0
• 
• 
• 

Good experience

Posted 2 years ago

Sometimes maintenance is flakey and doesn’t show up or they don’t bring all the parts/tools that they needs. But over all it is a good experience renting with Maze Group.

• 0
• 
• 
• 

Awful agency. I moved in 5 days after the allowable move-in date and they didn’t have our electronic key fobs ready. Lack of communication. Ignored requests. Website doesn’t even work.

Posted 2 years ago

Awful company. Do not lease with them if you’re choosing between companies.

• 0
• 
• 
• 

Not that great

Posted 2 years ago

I paid $600 for "secure parking" come to find out when I moved in on August 19th, that the garage door was broken and has still not been repaired despite filing many requests. It is not September 30th.

• 0
• 
• 
• 

Buyer Beware - do not rent here

Posted 2 years ago

Truly disappointing experience over the 4 years that I lived there. Terrible communication, maintenance would show up to the apartment with no notice whatsoever, pretty much everyone has a key to your apartment. They don't actually clean the apartment between renters, and they make you pay a whole first months rent even though you are only allowed to move in on the 15th of August. These apartments weren't built too long ago, sadly it is clear that the company cut costs wherever possible. Leaky pipes, poor sealant around the showers, appliances aren't level, I even have a cabinet that is installed backwards. Payment portal is oftentimes down and they request you send your rent by check. For the price this place wants you to pay you can live somewhere much nicer and bigger, for much less money, anywhere else in the city or even around temple. Do your research and don't fall victim to these scam artists.

• 0
• 
• 
• 

Watch out for Bait and Switch. Otherwise decent.

Posted 2 years ago

Was baited and switched initially. Took a tour of a larger, better apartment and the next day we said we wanted to sign and they said sorry, that ones no longer available. Signed for a smaller apartment with a different layout. On move in, bedroom and bathroom were super dusty and dirty as if they were not cleaned from previous tenant. Then took MONTHS to get mailbox key. Beyond these initial bumps, the living experience was fine. They were responsive on lockouts and maintenance. Apartment was fine, big basement. Fairly priced. Good location for a generally bad area. No major issues for the rest of the year.

• 0
• 
• 
• 

WARNING: MOST MAZE GROUP DEVELOPMENT APARTMENTS ARE NOT LICENSED!

Posted 2 years ago

Check the status of the rental license at https://atlas.phila.gov/ before you rent! The vast majority of Maze Group Development apartments are operating with INACTIVE rental licenses (Maze Group Development also operates under the name 1500 Page Associates LLC)- translation: they are renting out the majority of their apartments illegally! Avoid this rental company at all costs- they are slumlords of the highest order...

• 0
• 
• 
• 

Bad bad bad

Posted 2 years ago

Never answered their phones when we needed them. AC has been off for days and no one is answering us for help. We lived with a squirrel in our ceiling for MONTHS and no one would help us. Dryer does not dry clothes. They do not answer phones or emails. Do not rent with them.

• 0
• 
• 
• 

Horrible. Stole our money and left us with a disgusting apartment

Posted 3 years ago

Horrible and rude. Stole our security deposit and refused to give it back for months. Our apartment building had a pipe burst and it took them 4 months to completely fix everything . They didn’t even change the carpets when the apartment flooded. Never cleaned commen areas. Took at least a week to respond to maintenance requests and literally always came at 6am when they did. Maintenance man yelled at us multiple times when we tried to get our repairs done after the pipe burst. Landlord never answered texts in a timely manner.

• 0
• 
• 
• 

OK at best

Posted 3 years ago

I've been living in a Maze apartment since August of 2017. The apartment itself is great, I have had no major problems with it. However, we were promised a security system when we moved in and it was not completely fixed until the spring of 2018. We complained about this multiple times and we always got a "we're working on it" reply, but when they actually sent someone to work on the system in our apartment it was fixed right away. The main maintenance person is not very cordial and is very blunt with telling you that your problems are not at the top of his priority list. I would invest in a ladder and some lightbulbs because you're never going to get them to come change burnt out ones, it's not important enough.

• 0
• 
• 
• 

Good place to live, awful communication and response time

Posted 3 years ago

Moved in with multiple issues. Several light bulbs out, broken microwave, toilet paper holder missing. Had a walk through to show them the issues, two months later nothing has been done. They've showed up unannounced 2 times. We emailed them after the first time and they said it wouldn't happen again, it happened the next day. Told us they were coming, never showed up. Response takes about a week and after that don't expect a response. You're on your own to do everything.

• 0
• 
• 
• 

Not the best

Posted 3 years ago

This place made me wish that I moved further away from Temple and commuted in knowing that I was told this was a safe environment and yet my car was broken into 4 times. Not to mention I had mold in my place of residence.

• 0
• 
• 
• 

Move Elsewhere

Posted 3 years ago

This place is a mess if you have an issue they will tell you to contact the owner and good luck getting in touch with him because he will ignore you forever. HE ONLY WANTS YOUR MONEY without doing any real work trust me you may want to look elsewhere because he probably won't be around long he'll probably bail out of the neighborhood knowing he took everyone's money t expand into something else.

• 0
• 
• 
• 

Awful

Posted 3 years ago

Worst ever

• 0
• 
• 
• 

Highly recommend for college students

Posted 4 years ago

Before Maze I rented from Walnut Realty and they were an ABSOLUTE MESS. Worst experience ever. Since coming to Maze I have been very pleasantly surprised. Whenever there is a problem, they come out to you by the end of the day if not within hours. The apartment is nice for a college apartment and we did not have any large issues. Highly recommend for Temple and neighboring renters.

• 0
• 
• 
• 

Above Average Experience from Maze Group

Posted 4 years ago

• 0
• 
• 
• 

Shady. Don't rent from this place

Posted 4 years ago

• 0
• 
• 
• 

Do not rent from them the place was not clean even through stated the first two weeks is for cleaning and repairing repairs were not done at the time of move in date.

Posted 4 years ago

The landlords stated would give back and I could move out. But later stated that owed him for entire year stay and that would not be giving me any money back. The landlord was very ruled and very disrespectful

• 0
• 
• 
• 

Not a good time

Posted 5 years ago

• 0
• 
• 
• 

Pretty good

Posted 5 years ago

• 0
• 
• 
• 

Messy

Posted 5 years ago

• 0
• 
• 
• 

Love this place

Posted 5 years ago

I would recommend this company

• 0
• 
• 
• 

I suggest it

Posted 5 years ago

• 0
• 
• 
• 

Security alarm please!

Posted 5 years ago

• 0
• 
• 
• 

No complaints

Posted 5 years ago

Very friendly

• 0
• 
• 
• 

Great!

Posted 5 years ago

• 0
• 
• 
• 

Pretty nice apartments; going into apts without notice; angry workers

Posted 6 years ago

• 0
• 
• 
• 

You can do better..

Posted 6 years ago

Expensive rent for a tiny apartment. Landlord would frequently show up with potential renters with little to no notice before coming in. Maintenance took forever to come and fix our issues. When we did have a major shower leaking issue, a maintenance man showed up when my roommates and I were out of town, DID NOT fix the issue, and proceeded to leave the area a complete mess. He literally left everything on the floor. In the other bathroom, there was another shower / toilet leakage problem. Guess what they did to fix it.... put white paint on top.............

• 0
• 
• 
• 

Do not rent from Maze

Posted 6 years ago

Do not deal with Maze development co. You will NOT get your security deposit back. They will lie and promise you but through either ineptitude or deceptive practices it will not be sent.

• 0
• 
• 
• 

Pretty nice

Posted 6 years ago

• 0
• 
• 
• 

Decent Place

Posted 6 years ago

• 0
• 
• 
• 

Great Landlords

Posted 8 years ago

• 0
• 
• 
• 

Maze group

Posted 8 years ago

• 0
• 
• 
• 

Lived here since my sophmore year and it has been wonderful.

Posted 8 years ago

My apartment is beautiful, well kept and modern. The price is great considering the amenities that are included. Herb is very responsive to requests and there is a maintenance person in the area most of the day.

• 0
• 
• 
• 

Rented during 2010-12 school years

Posted 8 years ago

• 0
• 
• 
• 

Maze Group Development

Posted 9 years ago

• 0
• 
• 
•