Mary quickly fixed the front door after someone broke in, but was otherwise terrible. Our apartment was filthy at move-in. We took photos, then called Mary. She sent over a man who was clearly drunk and high, and did nothing. My roommate and I swept up sawdust, scrubbed the bathroom, and installed shelving paper over cabinet mold (we never used them). The tenant upstairs had it worse with mold under her carpet. She argued with Mary for days over whose responsibility it was to clean and replace the carpet, then waited weeks for it to get done. Mary never visited the property or sent anyone to maintain it. The basement was full of roaches, and she refused to call an exterminator. The washer/dryer were in the basement, so laundry day was always pretty gross. When we moved out, leaving the apartment MUCH cleaner than when we moved in, Mary kept part of our security deposit for "cleaning." Given how filthy the apartment was when we moved in, I'm positive that she just pocketed the money.