It’s impossible to talk to anyone on the phone. If you leave a message don’t expect a call back. You can drive to their house/garage that they call a business, but the only thing that lady does is collect money and says she can text anyone you’re tryin to get ahold of. They fix nothing and are just plain trash. I’ve lived at the property for almost 7 years until these people took over.
In response to a meeting that joe & I had after calling seven times and texting they couldn't reTurn a phone call about the damage the bed bugs they gave me caused me but wanted to charge me for damage to my old apartment I moved out of. Cleaning a kitchen apparently cost them 89.00$
I’ve been with Maison for about 3 years now Heidi Jose And Joe Are exceptional people I’ve known Jose the longest...Joe always goes above and beyond every time I’ve found myself in a jam And I honestly appreciate him for that...John is a good guy also but I don’t interact with him all that much but nonetheless I’ve enjoyed my rental experience with Maison and I hope to stay with them as long as I can
I am absolutely grateful for Maison They are truly great ppl to rent from they’ve always went above and beyond for me So I’ll return the favor Anytime I’ve needed anything taken care of they were right on top of it Jose is awesome I’ve known him personally 30+ yrs and Joe John and Heidi are Awesome as well I’m one Happy tenant and I look forward to another year of being with you guys
I do not live in a maison property bldg , my beef is there lack of customer service and communication , they took over 223 bristol st in canandaigua and there just as bad as the previous mgmt , tried to go and see an apt thinking it would be better mgmt and its just as lousy , person who was told to show us the apt an idiot named jose was not only late but rude and stupid did not even have the courtesy to apologize for being late , anyway for anyone looking to rent from these morons be alert cause they suck .