English is not her first language. Apartment was FILTHY due to past tenant smoking for 8 straight years in it. She made no attempt to clean it nor did she offer to allow me to hire cleaners. White tiles where brown. I had no idea they were supposed to be white until I took a paper towel to them. Heat does not work. Her fix was for me to buy space heaters instead of fixing the connection. I could go on, but not enough time right now. I should add, she does not know how to use email.