I was treated like a vandal after keeping the apartment in perfect shape thanks to my OCD. My security deposit was refused when asked for return. Heat shuts off in the middle of the night, randomly. Happened to me 6 times Jan 2017-March2017 (when heat was no longer needed), leaving me with an apartment around 50ºF. Ceiling sprung a new leak every few months, and it took a month to 'fix' the last problem. Another leak persisted and was never fixed. Nothing but unlicensed, undocumented workers are used. The pro plumber told me, "Contracted A comes, when he fails, Contractor B comes. When Contractor B fails, I'm called. This happens for every issue. Expect to spend a few days out of work, she doesn't manage the fixes even while downstairs in her shop. Nightmare.