It looked like a nice, cute little house. The windows were probably 1000 years old. It's oil heat, so the cost of that was astronomical and the house didn't even retain the heat. We had to put up blankets around windows and doors to keep heat in. He put a radiator against the wall closet to outside in the kitchen. It froze, exploded, and flooded the kitchen. He had the nerve to YELL at us, when though it was clear that it was our fault. He thinks he's a handyman. He converted a porch into a laundry room but didn't properly heat it. So he put a lightbulb under the floor to keep the pipes warm. Well within 2 weeks of moving in, there was a fire!!! Oh, AND he was supposed to have put in smoke alarms. HE DID NOT!! Thankfully my fiance installed them. Otherwise the house could've burned down. He didn't care. He didn't apologize. Didn't reimburse us for damaged clothes/blankets/curtains. Because of his shoddy work, bees made a hive in another room-that-was-a-porch. He came into our house without telling us AND when we weren't there to put up a tarp closing off that room. I had spoken to him THE DAY BEFORE!!! He did not say anything about having to come over. It was in the lease that he took care of snow removal. What he didn't say is that he'll do it when he's good and ready. We were either snowed in for at least a day or had to shovel a very long driveway ourselves. He had no respect for us AT ALL. Maybe because we're on the younger side. Maybe because I'm a woman. Then when he gave us a check for our security deposit, it was HALF of what it was supposed to be!! We had to fight with him and show him proof that we gave him double of what he was giving to us. The ratings that are listed are WRONG!!! The condition of the house was terrible!! I think his over all rating should be a 1. He only gets that because the house was located in safe town, so by default he gets a high safety rating. Pests rating should be lower. There were mice, silver fish (constantly and in our bedroom), ants, bees. Responsiveness should be lower too. He either took forever to do something, did it in a shoddy way, or came into our house unannounced, with no notice, and while we were at work!