This has been a horrific experience for me. The walls are broken. The carpet so old that no vacuum cleaner can work. House is filled with rodents. I have to reach out to them almost every week to get some repairs done which ultimately never gets repaired. Their handyman comes rarely and does a shabby job and leaves a trail of mess around. You approach the manager to get it cleaned but they fall on deaf ears. They give the house in a shabby condition but when you leave they expect you have cleaned everything including their mess otherwise they cut security deposit heavily.
Generally a good apartment for a good price. We have hard wood floors, which are a bit worn but look quite nice. There are a couple of spots on the floor that have cat urine stains from the previous owners, but they have been finished again so that there is no residual smell. The paint job is a little sloppy. The tiles in the bathroom have been painted, which makes them look tacky, and the trim was not carefully done, so there are paint globs and overlaps. I am very happy with their level of maintenance. Our kitchen appliances were all replaced, and we were given great new ones. My favorite thing is that we have a full-sized fridge to replace the broken old one, which was not large at all. Generally it's a good place to live, in a nice area. I'm pretty happy with it!
Responded to maintence requests quickly but never listened to proposed solutions to actually remedy the problem. They would send the 'exterminator' out who did not know how to properly set traps and maintence would 'fill' holes. Nothing would prevent the mice from entering besides a permanent solution, which they were not responsive to and would not do.