We had a very positive experience with Gottschalk Management. They were very responsive to issues (e.g. replacing the fridge when it broke) and to requests (e.g. to put more salt down in the driveway at one point during winter). The house was clean when we moved in and we got our complete security deposit back when we moved out. We rented from them for two years in Ann Arbor. Between the two of us, we have previously rented from six landlords and this was one of the top two experiences.