When you first met her she pretends to be nice. All she is concerned about is money. She refuses to fix item's in the house like windows. I had to have heaters downstairs and in the bathroom to keep the room's warm. The pilot stayed going out and had to call Mark to relight. When the heat came on, the house had a funny smell. She will try to take advantage of you if you're niave or a first time renter like I was at the time. She took me to court for a water bill and my case was thrown out. She harrassed me on numerous occasions about rent not being paid and it was and on time. She has one of the highest number of complaints logged in Philadelphia.