Slow to respond to concerns. Very hands off. After the 2nd year did not bring us a new lease to sign which was weird. When we left they never contacted us about the security deposit, and when we called them said that there was no way we were getting it back. We sent a certified letter, and they totally inflated what was left. Said it cost $450 to remove 2 labels from the pantry. and non adhesive window film from half of the bedroom window. ( .5 the deposit, still no check for other half)