Absolutely horrible experience. House was not turned/restored upon move-in, then charges at move out reflected previous tenant damages. Every simple confrontation we were screamed at unprofessionally. Showed up unannounced thinking a bunch of college kids wouldn't stand up for themselves. All appliances (even the house itself) were old, outdated, or broken. Mold/sewage smell every single day we lived there never got resolved. Not enough characters allowed to describe this awful experience.
Most of these reviews are most likely from the company themselves or were coerced by withholding deposit & refusing to take off late fees unless the tenant was to leave a positive review. Showed up to the house unannounced & had an issue with us having a guest over (even though there is absolutely no guest policy in the lease).
We found BestBSUrentals when we were Freshman, and lived in our house all three years until we just graduated. We wouldn’t have stayed if the company wasn’t fantastic! In fact, we referred several of our friends because we loved Kate and the maintenance man! We made cookies for him! Kate gave us Christmas presents every year, and brought us donuts one time when we were so busy with rush. She ALWAYS gave us 24 notice before she came, and if we had a maintenance issue it was taken care of quickly! Last year our washer had an issue right when school started. They had a new washer delivered within 24-48 hours. Not only will we miss our house, but we will miss Kate and Carl. I would recommend renting from them if you want to have a great experience!
Thinking about leasing a house as a freshman feels so adult like and a little scary! We started looking for house a month after school started, because we heard that the good houses would be gone if not. When we met Kate we knew that she would be the right fit for us. She explained everything before we knew what we should ask. The company was great to send us step by step emails for move in and move out and also reminded us about little things throughout the year. Kate was always quick to respond, gave us plenty of notice, and maintenance was always fast! We had a washer go out and they had a new one installed within 24 hours! This is why I now have my cousin and brother renting from BestBSUrentals because my family trusts them, and knows we are in good hands.
Well, they are at again! My roommates...if I can give any advice, it would be never to room with Shannon Holman or Emma Altimus! The only bad part about living in our house was living with them! If anything didn't go their way they would both threaten, taunt and bully us until we went a long with whatever it was they wanted done. Not a great environment to live in when you are nervous as to what kind of response they will have, or what would be the next thing to set them off! Shannon decided to bring a cat into our house even though she knew it was against the lease. When Kate discovered the cat and held her accountable for what the lease stated she didn't pay her bill, threatened to sue the company and told Kate her Dad was rich and to watch out! I want everyone to know reading these reviews that BestBSUrentals is a great company, they always responded to whatever we needed. Kate always gave us notice the night before, and Shannon is just mad because she had to figure out plans to hide her cat. If she didn't have the cat, she wouldn't have been bothered by the showings. As far as the house goes, it is old, but the company is continuously upgrading, remodeling and making it nice. Don't be fooled by my ridiculous roommates reviews because they got caught and want to make up lies to ruin a good company.
Kate Benson and her husband are absolutely vile creatures who walk this earth selfishly and unapologetically. They want your money and that’s it. They are the epitome of the most horrid kind of landlords you could imagine. Entering unannounced, not giving 24 hours notice, cold and unfriendly demeanor, always trying to catch you doing anything wrong. Not to mention all their properties are old and broken down. Took almost the whole lease to get a new dryer. There isn’t one good thing to say about this company.
Thankful for Kate! I had a specific situation happen to me personally over my lease term, and I don't think if I would have had a female landlord it would have ended so great. She went out of her way to help me, and it wasn't easy as my roommates have been about as difficult as you can be. She always gave us notice when she was coming. My roommate is just mad because she got caught with her cat. That is why I am writing this review, because it needed to be explained that my roommate is writing bad reviews because she is being held responsibility for her actions.
I see that my roommates are taking out there mistakes on this company. Don’t believe there last 2 bad reviews! Kate was doing her job, and when my roommates broke the lease and brought a cat in, they got mad and are trying to make the company look bad. Kate always gave us notice and communicated great! My roommates were the ones who were awful! Advice I would give you, if your roommates break the lease, call Kate! She will take care of it! I really appreciate her professionalism and respect. She took a bad situation and made it better!
DO NOT SIGN A LEASE WITH THIS COMPANY. All the good reviews on this website have to be fake, everyone I have talked to have had horrible experiences with this company as well. They will act all nice at first but once you sign everything changes. Maintenance issues were never taken care of unless we had to ask many many times. Kate would come to our house unannounced for showings on many occasions. They will not give you your deposit back and charge you random charges on top of that. They only want to take advantage of college students and take all your money. Any other rental company in Muncie will treat you better. My room mates and I were treated like cash cows. I hope you find this review before you sign a lease because I wish I would've been warned about Best BSU Rentals.
We lived in our house for two years. From the moment we met Kate at the showing, she helped ease our nervousness on renting a house. All of our maintenance issues were taken care of in a timely manner and BestBSUrentals was great a communicating and made sure we had all the information for a successful move out. I would highly recommend them to anyone looking for a house at Ball State.
BAD experience with this company! Do not rent from Kate unless you want to be constantly barged in on, told to leave your house for tours with less than 24 hours notice, and be treated like nothing more than a name on a contract. They will act very nice to you at first, but as soon as they have a lease and your money, they no longer care about you or your needs. Rude, pretentious, and hard to get a hold of. Find somewhere else to live. All of these other reviews are definitely fake because everyone I know that has rented from her says the exact same things that I did, guaranteed.
This was my first time renting a house, and I am so thankful we had Kate! From when she showed us the house, to explaining the lease, move in information, and awesome move out instructions. It’s clear she cares to help! We loved our house, and maintenance was great! One time we didn’t have hot water, and maintenance was at our house within ten minutes! I would definitely rent from them again if I had the chance!
Besides they have the best locations, this company has been the BEST to work with! We lived in our house for three years, and absolutely loved it! From start to finish Kate always helped us and that was so great since it was our first time renting! We got to know our maintenance man, and he was also nice. One time we had a problem with our washer and they had a new one delivered the next day! We would ABSOLUTELY recommend them!
WOW! Kate contacted me about my roommates review on 1216 Rex here. I also lived there, and I am not sure where my roommate came up with some of the negative things she wrote, but Kate was always responsive to us. We did have a challenge with our toilet, but maintenance fixed it. The company actually remodeled the bathroom before we moved, and there wasn't any mold. As far as the paint goes, Kate e-mailed us in May to ask us what bedroom we were taking. Ashtyn didn't respond until August 2nd after our lease had started, and Kate never communicated that she would be painting all of the bedrooms. You can check bestbsurentals.com now, 1216 is listed as a four bedroom, 1 bath. I feel bad for Kate and her company that it seems in this case my roommate wanted to blast this company on line.
BestBSU was a good experience. They were the only rental company that had gray walls and wood floors. We had an issue with the water heater and the came the next day. Everything is done online. I wish I would have found them before I lived in an apartment. Kate helped me by even writing a reference for me.
BestBSUrentals was a great place to rent for the price. We had new floors and painted gray walls. No other houses we looked at had gray walls and new wood floors. I lived with 4 others and my Mom was cautious to sign the lease but it turned out to be a great time. We had an issue with water heater but it was fixed next day. Kate helped me network after graduation. I can honestly say you won’t find another company on campus that responds that fast. I know I lived in the dorms, then an apartments. I wish I would have found them after moving out of the dorms.
Kate contacted us today to let us know that our roommate posted a review yesterday. The reason our roommate posted the review is because she has not paid her rent, and Kate sent her a formal letter yesterday. Please don't take the review posted 22 hours ago seriously. Kate is just doing her job, and our roommate hasn't paid rent this month.
I'm normally not one to leave reviews, good or bad, however, I can't begin to describe how disappointed I was with Best BSU Rentals. To start, my landlord emailed me early in the summer to find out which bedroom I would be in upstairs so that the room could be painted (because they apparently only wanted to paint one or the other?); I emailed back and when I got there, it was not done. That was not a big deal despite the number of different colored paints that were used to "patch" the walls that very clearly had holes in them from the last tenants. Past that, the roof leaked regularly any time there was rain, specifically down a ventilation pipe that ran through the middle of my bedroom, likely because the flashing was never maintained or done correctly. The rooms upstairs were also not up to code and should not have even been able to be rented out as bedrooms as the ceilings were below the code minimum of 7'6" so I'm not sure how the company was able to pass the house as a 4 bedroom. Despite what the website says in the description, the house that we rented is a "4 bedroom" (see above), 1 bathroom house even though they advertise that it is 2 bathrooms. The single bathroom that was in the house had mold growing on the ceiling from the time we got there that the company would not take care of; the toilet would regularly overflow and rather than them replacing it, we would frequently have to shut the water on and off to avoid it flooding the bathroom floor. This was obviously a repeating issue that was never fully taken care of because the sub-floor was clearly rotted underneath the laminate; you could tell when you stepped foot because the floor would bow underneath your feet. When we finally moved out, it took almost two months to get our security deposit back. They took every bit of the 45 days as noted in the contract and then some to release the funds to our account, which was well after the new tenants were into the house. Despite the fact that we left the house in spotless condition, easily 10 times better shape than when we got it, they charged us $74 ($18.50 ea) for "range, refrigerator, and dishwasher cleaning" all of which were thoroughly cleaned by myself and my roommate, both when we got there (the stove specifically was absolutely disgusting) and when we moved out; we were the last in the house before the keys were turned in. Our landlord, Kate, was AWFUL about answering/returning calls and texts. It could take several days for our maintenance requests to go through her to our maintenance man. Our grass would frequently get up to about a foot tall before it would be mowed only by request and typically a few days later. The only thing that I could perhaps applaud was the maintenance man who took care of our house. Even though he may show up three days after our maintenance request (by no fault of his own), he always showed up with a smile and was happy to help with whatever problems we were having with the house, typically taking care of it right then and there. He even went so far as to fix one of the drawers in the kitchen that we didn't even put a request in on because we had mentioned it while he was there. Maybe my roommates and I just got a bad experience, I'm not sure. This review may even be deleted; I find it awfully odd that the ONLY reviews available are on THEIR website. But with all of that being said, I would, without a doubt, definitely NOT recommend Best BSU Rentals.
I am a Mom of three kids, and have had them rent from several different landlords. We have had our share of experiences! I told my daughter we would only sign an individual lease so we could not be held responsible for other roommates rooms if she was renting a house. I was beyond impressed with Kate, and that is why I had to write a review. (I have not written a review for a landlord yet.) I understand that she does not have any easy job, and also understand that when she does have to hold people accountable they can come to sites like these and write completely untrue things. This is what a couple of parents/students from our group did. That's why I had to tell you all, Kate was the best landlord we've had with all of my kids, I would recommend her to anyone!
Enjoyed my rental these past two years! Our place was recently updated which I liked since my last apartment was brand new. Location couldn't be better which was important to me w/out a car. I walked everywhere w/ ease. We didn't have any issues w/ our rental except our hot water heater went out one Saturday last year. The landlord has an emergency number & they were on-it quickly w/ a replacement which gave us hot water even faster.
We specifically had a great experience with Kate! Every time we contacted her she always responded and was absolutely respectful, and she always gave 24 hour notice. We loved the house, and always had good response time with maintenance. I would definitely recommend them to anyone renting at Ball State!
I highly recommend reaching out to someone who has rented with them before signing. Kate is a snake who will scream in your face and call you disrespectful, just when you ask her to conduct simple, expected landlord tasks. She will take your money and blame you and your roommates for things you haven’t done. This company needs to get shut down.