I have been renting for decades, and never have I seen management like this. I was in a difficult place when I rented at the Arbors and did not pay attention to the details as I should. When I went to the office after a time to get clarification on charges such as $43 a month for trash, community electric and gas charges, and a $100 cable bill that I did not request services for, the answer was "Well, you signed the lease."