We do not feel safe or comfortable in our own home, & we are dismissed and BELITTLED by management. Absolutely appalled & disgusted. Our property is managed by Briana Downs. She completely lacks empathy or accountability. She is quick to put the blame on us as tenants in a very bizarre & extremely rude way. For example, today I asked her to please send over maintenance because WASPS are getting into our home. She then proceeded to say, & I quote, "Please use the portal in the future. I am not always near a computer or phone." However, I did already use the portal, & I was reaching out to her to ensure that my message was received because the matter is urgent & we are going out of town tomorrow. It gets worse. She then says our issues are "out of their control," and that they manage hundreds of properties so they can't take care of everything. This obviously makes no sense, as it is literally their job to tend to any and all maintenance issues & none of our issues are unable to be fixed, nor should have ever happened in the first place. Now for the worst of it, she says "It seems you will never be happy with our service. If you are so unhappy with our company, you are welcome to break your lease." I am disgusted. Briana, how dare you say such a thing to a TENANT? It is beyond rude, & just bizarre. Since any decent, rational person can see what is wrong with these statements, I'll stop there. Anyways, usually our maintenance issues are not handled promptly no matter how urgent. THIS IS NOT THE FAULT OF THE MAINTENANCE WORKERS THEMSELVES, THE ONES WE HAVE DEALT WITH ARE ALL EXTREMELY KIND AND GOOD AT THEIR JOBS, unlike management. This is the fault of management. Our issues since living here have been, A BAT COLONY LIVING IN OUR ROOF AND ENTERING OUR HOME MANY TIMES, WASPS GETTING IN, ROACHES, BUGS, FUNGUS, BEING TOLD BY MAINTENANCE THAT THE ENTIRE OUTSIDE OF THE HOUSE NEEDS TO BE REDONE BECAUSE THE WOOD IS FALLING APART (NOTHING HAS BEEN DONE ABOUT THIS) AND THE AIR CONDITIONING UNITS BREAKING SEVERAL TIMES. The worst was the bats, obviously. We will be contacting the coding office & BBB just in case they can help us & future tenants to make sure the house is actually safe to live in, etc. Two of us live in the apartment, as well as a pet, & we do not feel safe. DO NOT RENT WITH AMO!!!!!!!! Please, for your own safety and sanity. We all deserve to live somewhere better, IT'S NOT WORTH IT.
Unprofessional management personnel. Terrible maintenance staff. Prior to moving in the place was a mess, I had to clean finish painting myself. I still went the extra mile to hire professional cleaners and carpet cleaners to ensure I would receive my deposit back. Even after spending money for professional carpet shampoo and cleaning, they will still charge you for "light cleaning, ozone treatment and excessive turnover" after moving out... Avoid renting from them - This company is a joke.
This was my fifth landlord in Pittsburgh, and the worst!! There are some great independent and smaller companies out there - try those first before AMO, although there are probably worse options too, especially in Oakland area. But if you do have to pick AMO just be weary of anything they say and be sure to protect yourself. I am relieved to be out. Overall there seems to be a top-down issue with this company. The faces of management are definitely "customer-service-friendly", but you are definitely $$ more than a human to this company. I'm guessing this is based on the owners values and actions, and the management and staff have to take the brunt of the problems and stress this creates in the company. I was only there two years and saw a lot of turnover and overwhelmed staff. Staff were also often surprised I was still there as long as I was, as most people didn't stay longer than one lease. -Get anything in writing and be sure to record interactions as they have high-turnover, flip-flop frequently, and only care about your money and not you as a person. I was initially told I would be able to carry-on a short-term lease without a problem but then was pressured to sign a year-long lease with threats of increased rent etc. I should have moved then but it was an extremely stressful time in a number of areas in my life. Don't expect them to work with you or be understanding if life situations come up. -Extremely shoddy "repairs" and "renovations". Expect things to fall apart within months after moving in and band-aid-repairs if you ask the company to do it. You'll find yourself making many fixes yourself and then being asked to pay AGAIN before moving out to repair the renovations that fell apart immediately and you already paid once to fix if you want deposit back. Try to keep good records/photos/etc. Bad renovations also mean low insulation so expect high utility bills. There was also no ventilation in the apartments so the fire alarms were constantly going off at all times in all the apartments when people were cooking. The washer/dryer was completely unreliable and unusable at least half the time. -Bugs, rodents, etc - there was an issue with pests/bugs/mildew/general smells in the building. They try to blame other "problematic tenants" for these issues. However, going back to the top-down issues its clear they would agree to lease to almost anyone to fill their apartments due to the shoddy craftmanship, overpricing, and bad treatment of tenants. Many of the "problematic tenants" I heard them complain about were just people in bad situations in their life - who deserved a little human dignity. They were extremely aggressive with evictions which seemed to happen frequently - I walked out to police on my floor twice during my time there. Maybe AMO needs to take some responsibility for who they are letting rent rather than just blame the tenants they go on to treat as less-than-people.
Some of the recent reviews here are too eerily haunting of my experience with AMO. My impression is that AMO LOVES to be the front facing nice guy when it comes to getting you to sign a lease, but for reasons which I can only label as a sinister combination pure laziness and greed does this persona completely vanish once your needs as a tenant come into play. Upon move-in I experienced a number of issues with my apartment--appliances not working, security breeches with the main entrance to the building, etc. Enough to make the average conscientious person want to reach out for maintenance repairs and whatnot. Expect bare minimum service at a premium price. I also have to stress especially if you live in Pittsburgh that you should be weary that AMO has clout with local magistrates. Having taken AMO to small claims court over their unwillingness to return A.) either a security deposit within 30 days of relinquishing the premises or B.) the remainder alongside a written, itemized list of deductions against the security, I have found out the hard way that judges will feign ignorance of the law or otherwise largely portray tenant rights as irrelevant. In this sense it seems to me that the landlord is allowed to set the cost of their services (such as charging ME $550 to paint a wall that I had never touched upon move in) and elect when it suits them to use these contrived charges against the balance of money I already gave them. Pure, absolute garbage. I'm sure your experience renting from AMO would be great so long as nothing goes wrong...
At first they were nice about late rent but upon moving in the walls had chipped paint, a socket was exposed, the toilet had a ring in it, and the bathtub drain was rusted. Numerous times I asked for these things (minus the toilet) to be tended to and numerous times it was ignored. Upon agreement of being evicted for delinquency (which I deserved) the company refused to LEGALLY evict me with a notice to quit and 10 days. Instead I was given no professional notice other than an email, and only 3 days to move out. I was told that I was being evicted in addition to delinquency, for over occupancy and tenant complaints. Both were untrue statements because there was most likely only 1 complaint, the day I moved in or the day a picture fell off of my wall. That's not numerous. I was barely ever even there. I don't even know anyone, and I'm never home so how is "over occupancy accurate "? They're fortunate that I don't countersue for damages and landlord harassment for illegal eviction process!