Parents of Penn State Students- Avoid at all costs renting properties operated by this management team. They will do everything in their power to charge your college student for any kind of service or repairs that come up!! From repairs, to removing old tenants moldy couches (and not telling us we would be charged for this and just sending us a bill)! Charging us for removing trash around their building that wasn't even ours!! And we picked up Tons of maggot infested trash all along the property on move in day for them---gross!!!!!! We moved in our daughter into this run down, dirty basement apartment on W Nittany Ave. and for an entire year we had nothing but plumbing issues, lock issues, rodent infestation issues! (of course we had not seen the place prior to her moving in because she told us it would be fine) so parents please don't make the same mistake we did. Go see where your child plans to live before You agree to pay their rent! When you call Continental Real Estate to discuss any issue at hand you are put on a list according to how bad they think your problem is- and go from there. Then if there is a way they can charge you for any part of their service they do! And the manager will be downright NASTY to boot! I phoned a few times to reasonably discuss various problems and/or bogus charges we were having/receiving with the apartment and we were treated very rudely. At one point we had to call the PA Health Dept out to the premises. They were cited for black mold and given 48 hour to erradicate the issue. When the apt above my daughters had a toilet leak all through the ceiling a restoration co had to be called into my daughters apt for clean up. They ran all kinds of equipment and fans on my daughters electric bill with no reimbursement for the electric they used and we paid for. Dust and debris was everywhere and they moved all her furniture into the kitchen so she could not even cook a meal. When I phoned their office they were nasty and rude and couldn't care less. They offered no reduction in the rent although my daughter could not stay in her apt for days. Rodents infested the walls and at night my daughter could hear them scurrying all about. Although a company was sent to try to exterminate they had no luck in getting rid of the pests and basically told us we have to live with it!! Finally, they do everything in their power to NOT give back the total security deposit! Even though my daughter totally cleaned the apt they charged us for cleaning it again....replacing Doors that hadn't worked since we moved in- charging us for it-amongst many other bogus items. Out of over $1,000 in security we are getting back $300. And even though my daughters lease ended in early August we still haven't see the return. So Buyer Beware. This is by far the worst management company I have ever worked with. We did retain an attorney to fight some of the ridiculous charges and to seek a refund on some of the rent -but in the end decided it wasn't worth the aggravation. Hence my rant here!
They have no respect for undergrads. Just because I'm young doesn't mean it's ok to treat me like crap. I hate that I lived here for 6 months. Absolutely hated my experience here. I'll never rent fro them again, and I've made sure my friends avoid this place. I have 2 sisters coming to State next fall. They will not be renting from this place at all.