Unprofessional, would refer calls to his business partner, she would refer back to landlord. Elana (biz partner) claimed she was the 'best landlord' I could afford and felt as though b/c she owned the property she was automatically a better person. Landlord turned water heater down below 124 degrees F and heater serviced the entire building (10 units) so front units never got hot water. Elana put a lock on the door to prevent tenants from changing water temp. since the landlord paid for gas.