When I moved in, my property did not have a water meter, basically stealing water for years. I contacted ABC for over a year (via email and phone calls) to rectify because my lease indicated I needed to get the water bill in my name. I couldn’t do that because I couldn’t provide the water department with a water meter reading. Fast forward, the water department finally came out to shut the water off. However they couldn’t because the outside shut-off valve had been obstructed. I received a notice in the mail that the PWD will be coming back to shut the water off by digging up the street. ABC received two violations, one for no water meter and another for the obstruction. Finally ABC called PWD and got a meter installed. A notice THEN came that states there hasn’t been a water meter in the home for years and there was a balance of $1,500. The shut off became a priority. I can not get anyone on the phone to figure what they plan to do to pay this bill because I wasn’t even living here half of the time this debt occurred. I’ve also gone to the office and that’s like talking to a brick wall; they just give you the run around. So now I’m in a house that is at risk for having the water shut off ANY DAY NOW. I have begun saving my money to move. I refuse to pay them any more rent. You can not get them to come and do ANY repairs ( this incident hasn’t been the first occurrence of their non-responsiveness). They do absolutely NOTHING except collect your money. TERRIBLE company!!
They are rude and disrespectful. Not professional at all. I was just put out of the office cause I asked for an appointment with the office manager. They never answer the phone and don't respond to maintenance request. I had to have a squirrel drop on my couch from the drop ceiling before they would respond and even then it wasn't til the next day. They had traps installed to appease me and to my surprise one day I come home from work they were gone. In what kind of office you are not allowed to speak to the office manager? They said I need an appointment but then wouldn't give me one. I wouldn't refer them to my worse enemy and notice all the other reviews say the same thing. They have units all over the city making money hand over fist off people and refuse to treat them with the basic human respect that anyone paying their money should deserve.
I moved into this property on May 10,2017 and it has been the worst experience ever. We had no water for almost a month. We found out that electric was hooked up illegally. Our porch roof collapsed in the middle of the birthday party. And every time it rains we get water in our basement and there are other issues in our basement and the smell is literally about to drive me completely crazy. Please don't deal with these people.